Customer Service Administrator

Top Dog Plumbing; Sunshine Coast Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Top Dog Plumbing on the Sunshine Coast is seeking a motivated customer service administrator to join our team. The role focuses on day-to-day office operations, scheduling plumbing services, and delivering friendly, professional support to customers.

You will handle calls, emails, and invoices, maintain accurate records, and help keep our office efficient. This full-time, 5-day-per-week position offers stability in a trusted local business and opportunities to shine in a collaborative

Qualifications

• Proven experience in customer service and administration roles.
• Ability to plan and schedule daily/weekly workloads efficiently.
• Experience with scheduling systems (Aro Flo preferred) and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage day-to-day administrative tasks to ensure office smooth operation.
• Coordinate and schedule plumbing service appointments.
• Handle incoming calls and emails with professional customer service.
• Maintain accurate records of interactions, invoices, and jobs.

Skills

Customer service

Administration

Scheduling

Communication

Time management

Tools

Aro Flo

Microsoft Office

Job description

Full time position 5 days - (Monday to Friday 7:30am - 4:00pm)

Work for a professional and trusted local business on the Sunshine Coast

A positive and collaborative work environment where you have scope to shine!

Who We Are

Top Dog Plumbing specialise in Maintenance Plumbing, Renovations and Gas Fitting. We are passionate about delivering quality workmanship, reliability and exceptional value for our clients from the moment they contact us.

We are an established family-based, customer-focused business, who pride ourselves on our professionalism and integrity. Our team are highly skilled, motivated, and friendly, and our day to day operations create a busy environment where your exceptional customer service skills and efficient adminstration skills and experience will be recognised and appreciated.

Your Next Role

This is a unique opportunity for a motivated customer service administrator to join our team, this role will involve

Managing day-to-day administrative tasks to ensure smooth operation of the office.

Coordinating and scheduling appointments for plumbing services with customers.

Actioning incoming calls, emails, and enquiries with ease, providing excellent customer service.

Maintaining accurate records of customer interactions, transactions, and appointments.

Assisting in preparing and processing invoices, purchase orders, and job related documents.

Skills Required

Proven previous experience within customer service and administration role/s.

Demonstrated ability to plan and organise daily / weekly work load and develop schedules and timetables that are efficient for the team, with clear accurate instructions, and serving our clients in a timely manner

Previous experience with scheduling system/s necessary (Aro Flo is a bonus) and Microsoft office is a must

Highly developed communication and interpersonal skills

About You

You are self-motivated and have exceptional communication skills and excellent customer service skills. You have a calm, considered and professional yet friendly demeanour, have a great work ethic and take pride in your work.You are a great problem solver and have honed time management skills. You want a role where you can shine and own your role and the responsibilty it holds being the face of our business over the phone and in all interactions you have with our clients and within the team.

Who We Are Looking For

We are seeking a reliable, customer service star! who whats to play a key role in our day to day operations, 5 days per week - Monday to Friday. Whilst other team members work 3 days per week in office, this is a full time position providing stability and flow for the office and day to day scheduling. If you like to be that person who has their finger on the pulse and be a valued central member of a genuine team, where everyone's input counts, we'd love to hear from you!