Overnight Hospitality Operations Lead

Hilton Hotels; Queensland; On-site; AUD 70,000 - 100,000; Full time

Job summary

Hilton Hotels in Queensland, Australia is seeking a Night Manager to lead overnight hotel operations, ensuring safety, security, and guest satisfaction. You will support Front Office and other departments after hours, delivering a consistent, high-standard hospitality experience.

The role emphasizes leadership, problem-solving, and the ability to manage night audits while maintaining compliance with safety procedures.

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment, preferably as a Night Manager, Assistant Night Manager, or Duty Manager.
• Demonstrated ability to lead and support teams across multiple operational departments during overnight operations.
• Strong guest service and problem-solving skills, with a proven ability to effectively manage guest concerns and complaints.
• Experience completing night audit procedures, reconciliations, and end-of-day financial reporting.
• Sound understanding of hotel security, emergency response procedures, and Australian workplace health and safety requirements.
• Excellent communication and interpersonal skills with the ability to liaise effectively with guests, team members, department leaders, and emergency services.
• Experience using hotel Property Management Systems and maintaining accurate guest and operational records.
• Ability to work independently, make decisions under pressure, and maintain high service standards during overnight operations.

Responsibilities

• Lead the hotel overnight: Take ownership of all hotel operations during the night shift, ensuring a safe, efficient, and seamless experience for guests while supporting team members across the property.
• Create exceptional guest experiences: Ensure every guest feels welcome, valued, and cared for by resolving concerns promptly, personalising service, and maintaining the highest standards of hospitality throughout the night.
• Coordinate overnight operations: Conduct shift handovers and team briefings, monitor guest arrivals and departures, maintain accurate shift records, and ensure clear communication of any issues requiring follow-up.
• Support and develop the team: Provide leadership and guidance to overnight team members, including Front Office, Porters, Security, Housekeeping and other operational areas, while assisting with training and development.
• Maintain safety and security: Oversee hotel security procedures, conduct regular property checks, manage incident reporting, coordinate emergency responses when required, and ensure a safe environment for guests and team members.
• Complete the night audit: Manage end-of-day financial and operational processes, ensuring reports are completed accurately, systems are balanced, and guest accounts reconciled to support a smooth start to the next day.
• Collaborate across departments: Work closely with Housekeeping, Engineering, Food & Beverage and other teams to ensure service delivery is seamless and operational challenges are resolved efficiently.

Skills

Front Office leadership

Night Manager experience

Guest service

Night audit procedures

Hotel security

Communication skills

PMS systems

Tools

Property Management Systems

Job description

Hilton Hotels in Queensland, Australia is seeking a Night Manager to lead overnight hotel operations, ensuring safety, security, and guest satisfaction. You will support Front Office and other departments after hours, delivering a consistent, high-standard hospitality experience.

The role emphasizes leadership, problem-solving, and the ability to manage night audits while maintaining compliance with safety procedures.