Night Manager - Overnight Hospitality Leader

Hilton; Cairns Regional; Vor Ort; AUD 60.000 - 90.000; Vollzeit

Zusammenfassung

Hilton Cairns seeks an experienced Night Manager to lead hotel operations overnight, ensuring safety, security and guest satisfaction while supporting the Front Office team. You will supervise shift handovers, balance nightly reports, resolve guest concerns, and mentor overnight staff to uphold Hilton's high hospitality standards after hours.

Join a dedicated team to deliver a welcoming, seamless experience for guests during the night shift, requiring strong leadership, calm decision-making

Qualifikationen

• Front Office leadership experience in hotel environments.
• Proven ability to manage overnight operations and guest issues.
• Strong communication and guest-service skills.

Aufgaben

• Lead overnight hotel operations, ensuring safety, efficiency and smooth guest experience.
• Resolve guest concerns promptly and maintain high hospitality standards.
• Coordinate shift handovers, audit end-of-day processes, and balance accounts.
• Support and develop overnight team across Front Office, Security, and Housekeeping.

Kenntnisse

Front Office leadership

Guest service

Night audit procedures

Security procedures

Communication

Team leadership

Decision making under pressure

Operational knowledge

Tools

Hotel PMS

Jobbeschreibung

Hilton Cairns seeks an experienced Night Manager to lead hotel operations overnight, ensuring safety, security and guest satisfaction while supporting the Front Office team. You will supervise shift handovers, balance nightly reports, resolve guest concerns, and mentor overnight staff to uphold Hilton's high hospitality standards after hours.

Join a dedicated team to deliver a welcoming, seamless experience for guests during the night shift, requiring strong leadership, calm decision-making