Overnight Guest Services Attendant - Byron Bay

YHA Australia; Byron Bay; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free stays across network

Team adventures

Discounts across YHA network

Career development

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking an proactive Overnight Guest Services All Rounder in Byron Bay. The role spans Reception, Housekeeping and Guest Activities, with an option for live-in duties or a sleepover schedule.

You’ll help welcome guests, manage check-ins, promote activities and keep rooms to a high standard while adhering to safety policies. Flexibility for nights, weekends and holidays is essential, with opportunities to develop a career in hospitality.

Qualifications

• Experience in customer service, hospitality, or a similar role.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organisational skills.
• Proficient with Microsoft Office; experience with reservations/POS systems.

Responsibilities

• Reception: greet guests and manage check-in accurately.
• Guest activities: plan and promote activities to engage guests.
• Housekeeping: maintain high standards for rooms and public areas.
• Health & safety: follow YHA policies for guest safety.

Skills

Customer service

Hospitality

Interpersonal communication

Attention to detail

Organisational skills

Flexibility

First Aid

Tools

Microsoft Office

Reservations/POS systems

Job description

About us:At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

The PropertiesOur YHA Cape ByronandYHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths

About the role:We are on the search for a proactive and passionate hospitality allrounder to join our team. The Overnight Guest Services All Rounder has the potential to be a live in position and is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism industry.

This is a unique position that allows you to work across Reception, Housekeeping, and Guest Activities. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

These overnight opportunities allow you to stay onsite and respond to possible operational requirements as needed. This position could live onsite permanently (with low rent rate as per the Hospitality Industry General Award) or just be sleepover 3 to 4 nights per week – the choice is yours! Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

You will be looking for a long term position, minimum of 6 to 12 months availability or more

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (sometimes you’ll get to stay overnight!).

First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our ValuesOur values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network – because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals