Guest Services All-Rounder - Adelaide

The Glen Hotel Pty; Adelaide; On-site; AUD 15,000 - 21,000; Part time

Benefits offered by this job

Travel perks across network

Team adventures and training

Discounts at network stores

Growth and career opportunities

Cultural flexibility with holiday swap

Wellbeing support via EAP

Referral program

Job summary

YHA Australia is seeking a proactive Guest Services All-Rounder to join our Adelaide property. This part-time role offers exposure to reception, housekeeping, guest activities/events and food and beverage, with development opportunities across Australia.

The successful candidate will handle check-ins, guest activities, housekeeping, food and beverage tasks, and safety compliance while delivering friendly, efficient service. RSA is essential and First Aid is desirable.

Qualifications

• Exceptional interpersonal and communication skills are required.
• Experience in customer service, hospitality, or a similar role is preferred.
• Experience using reservations/POS or bookings systems is beneficial.

Responsibilities

• Reception: welcome guests and ensure smooth check-in with accurate accounts and documentation.
• Guest activities: create, promote and plan social events to keep guests engaged.
• Housekeeping: maintain high standards for rooms and common areas; manage laundry and repairs as needed.
• Food & Beverage: ensure food hygiene and service; assist with coffee making/barista duties.
• Health & Safety: follow YHA policies to keep guests and team safe.

Skills

Interpersonal communication

Customer service

Hospitality experience

Tools

Reservations/POS systems

Microsoft Office

Job description

135 Waymouth St, Adelaide SA 5000, Australia

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.
YHA Adelaide is a newly renovated property, overlooking a leafy square in the CBD, just a short walk to the city’s favourite Adelaide Central Market, Adelaide Oval, small bars and live music venues.

About the role:We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.
Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network – because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals

Screening Questions

• Please confirm if you are an Australian or New Zealand Citizen or Permanent Resident ?
• If not a Citizen or Permanent Resident, please confirm what visa you currently hold?
• Do you have a Responsible Service of Alcohol (RSA)?