Guest Services All Rounder - Byron Bay

The Glen Hotel Pty; Byron Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free stays network

Team trips

Staff discounts

Career development

Job summary

YHA Australia in Byron Bay is seeking a proactive Guest Services All-Rounder. This part-time role focuses on reception with opportunities to gain experience across housekeeping, activities/events and F&B. Ideal for someone aiming to build a career in hospitality and property management.

Hours start at a minimum of 30 per week, with a dynamic roster including nights, weekends, and holidays. RSA and First Aid are desirable and flexibility is essential.

Qualifications

• Experience in customer service, hospitality or similar role.
• RSA certification is essential.
• First Aid certificate is desirable.
• Good attention to detail and organisational skills.
• Knowledge of the local area and travel/tourism industry (desired).

Responsibilities

• Reception: Welcoming guests to the property and processing check-in/out accurately.
• Guest Activities: Create, promote and plan activities to engage guests.
• Housekeeping: Maintain property and rooms to high standards, handling laundry and maintenance as needed.
• Food & Beverage: Ensure food hygiene and serve beverages, including coffee/barista duties.
• Health & Safety: Follow YHA policies to ensure safety of guests and staff.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Flexibility

Tools

Reservations/POS

Microsoft Office

Booking systems

Job description

7 Carlyle St, Byron Bay NSW 2481, Australia

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.
The Properties
Our YHA Cape ByronandYHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.
This is a unique position that allows you to work predominantly in Reception but also gain experience across other areas of the business like; Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 30 hours per week and you must be 18 years or older.
Responsibilities include:

Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

Guest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

Housekeeping- Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

Food & Beverage- Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

Health & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

Ideally you'll have experience in customer service, hospitality, or a similar role

You'll need to have good attention to detail and organisational skills

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

RSA certification is essential and First Aid certificate is desirable

Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:Free stays across our network – because we love travel as much as our members do!

Team Adventures:Opportunities to visit other locations for team building and training

Discounts:Access to benefits at various stores and across the YHA network

Growth:Professional development and career opportunities throughout YHA

Cultural Flexibility:Swap standard public holidays for ones that have personal meaning

Wellbeing Support:For you and your immediate family through our Employee Assistance Program

Referral Program:Know someone great? We reward successful candidate referrals

Screening Questions

• Do you have the right to work in Australia without restrictions?