Shift Manager - Byron Bay

The Glen Hotel Pty; Byron Bay; Presencial; AUD 65 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Team adventures

Discounts across YHA network

Growth opportunities

Wellbeing support

Resumo da oferta

YHA Cape Byron and Byron Bay are seeking a full-time Shift Manager to join and support daily operations, supervising team members and providing primary support to the Assistant Manager and Property Manager. The role focuses on delivering exceptional guest service and maintaining safety standards.

You will oversee check-ins/outs, guest activities, and team coordination, on rosters including weekends. A strong leader who can keep high hygiene and safety standards will thrive in this role.

Qualificações

• Experience as a Duty Manager, Shift Manager, Front of House Manager or similar.
• First Aid & CPR Certification is beneficial.
• Availability for rotating 7-day roster.

Responsabilidades

• Ensure smooth daily operations at the properties.
• Provide exceptional guest service and supervise team members.
• Support Assistant Manager and Property Manager with daily tasks.
• Prepare shift reports and communicate to the Property Manager.

Conhecimentos

Duty Manager experience

Shift Manager

Front of House

Leadership

First Aid & CPR

Descrição da oferta de emprego

7 Carlyle St, Byron Bay NSW 2481, Australia

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. Of course, our Byron Bay & Cape Byron properties epitomise our values and are quintessentially Byron.

The Properties

Our YHA Cape ByronandYHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths.

About the role

YHA Cape Byro n (30 rooms) and Byron Bay (60roo ms) are looking for a full-timeShift Managerto join and support the Team. Reporting to the Property Manager you will get to support the daily operations, ensuring the smooth and efficient running of the properties. Your focus will include providing exceptional service to our guests, supervising team members, and offering primary support to our Assistant Manager and Property Manager.

What you’ll get to do

• Promoting a friendly and welcoming atmosphere at the properties and ensuring that the properties are representative of YHA values and mission
• Daily operations including check-ins/outs, groups movements, activities and events
• Constantly supporting the team to ensure we maintain high standards of hygiene and safety and providing hands on support to the team
• Preparing shift reports and communicating relevant information to the Property Manager and other team members.
• Acting as the first point of contact in emergency situations, following established protocols and SOPs

What are we looking for

• Experience as a Duty Manager, Shift Manager, Front of House Manager or similar
• First Aid & CPR Certification is beneficial
• Availability for rotating 7day roster
• Proven leader with a passion for seeing your team succeed

Our Values

• Collaborate, listen and connect
• Care for people and planet
• Create positive experiences
• Always evolving

What's in it for you

• Travel Perks:Free stays across our network - because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role!

Screening Questions

• Do you have the right to work in Australia without restrictions?