Shift Manager - Relief

YHA Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free stays

Team building trips

Discounts

Development opportunities

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia is seeking a Relief Shift Manager to support teams across our property network. This hands-on leadership role focuses on delivering exceptional guest service, supervising staff, and assisting the Assistant Manager and Property Manager with day-to-day operations across multiple locations.

You will promote a safe, welcoming and inclusive environment, manage check-ins/check-outs, and ensure high standards of hygiene and guest satisfaction while adapting to a rotating 7-day roster.

Qualifications

• Experience in hospitality leadership roles across property networks.
• Willingness to relocate on short notice.
• Available for a rotating 7-day roster.
• Must have full working rights in Australia.
• First Aid, CPR and RSA certification are highly regarded.

Responsibilities

• Oversee daily operations across properties including guest check-ins/outs, events and F&B.
• Provide hands-on leadership and support to ensure high standards of guest service and safety.
• Prepare shift reports and communicate operational information to the Property Manager and team.
• Act as first point of contact in emergencies and follow procedures.

Skills

Leadership

Guest service

Communication

Problem solving

Adaptability

Job description

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. Of course our Brisbane property is one of the most iconic within the network, recognised for its modern facilities, vibrant atmosphere, and prime location overlooking the city.

About the role

As a Relief Shift Manager you are able to support teams across various properties. As a key team member within the Support office, you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests.

In this hands-on leadership role working across our network. You will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day-to-day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.

This is a full time, salaried position for 6 month contract.

What you'll get to do at each property you work with

• Promote a friendly and welcoming atmosphere that reflects YHA's values and mission
• Oversee daily operations including check-ins and check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections
• Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
• Ensure incidents are reported in a timely manner and in line with company procedures
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures

What are we looking for

• A positive and proactive leader who enjoys supporting and motivating a team
• Has the flexibility to relocate in short notice
• Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role
• Strong communication and problem-solving skills with a guest-focused approach
• Ability to work in a fast-paced environment and remain calm under pressure
• First Aid, CPR and RSA Certification are highly regarded
• Availability for rotating 7-day roster
• Applicants must have full working rights in Australia

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect
• Care for people and planet
• Always evolving

What's in it for you

• Travel Perks:Free stays across our network - because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals