Guest Services All Rounder - Byron Bay

YHA Australia; Byron Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free stays across our network

Team adventures

Discounts across YHA network

Career growth opportunities

Wellbeing support

Job summary

YHA Australia in Byron Bay invites a proactive Guest Services All-Rounder to join our friendly team. This part-time role offers exposure to reception, housekeeping, guest activities and F&B, with development opportunities across properties.

You will contribute to a welcoming guest experience, manage reservations and stay engaged with the community. The position supports a rotating roster, including nights, weekends and public holidays.

Qualifications

• Experience in customer service, hospitality, or similar role.
• Excellent interpersonal and communication skills.
• Good attention to detail and organisational skills.

Responsibilities

• Reception: Welcome guests and manage check-ins with accurate accounts and documentation.
• Guest Activities: Create and promote engaging activities for guests.
• Housekeeping: Maintain room and property standards, handle laundry and maintenance issues.
• Food & Beverage: Ensure food hygiene and service, including coffee/barista duties.
• Health & Safety: Follow YHA policies to ensure guest and staff safety.

Skills

Customer service

Hospitality

Communication

Organisational skills

Tools

Reservations/POS systems

Microsoft Office

Job description

About us:

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural, and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

The Properties

Our YHA Cape ByronandYHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths.

About the role:

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All‑Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work predominantly in Reception but also gain experience across other areas of the business like; Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 30 hours per week and you must be 18 years or older.

Responsibilities include:

Reception

Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.

Guest Activities

Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.

Housekeeping

Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.

Food & Beverage

Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.

Health & Safety

Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

About you:

You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service.

Ideally you'll have experience in customer service, hospitality, or a similar role.

You'll need to have good attention to detail and organisational skills.

Experience using Microsoft office and ideally experience in reservations/POS or bookings systems.

Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required).

RSA certification is essential and First Aid certificate is desirable.

Knowledge of the local area and travel/tourism industry (desired).

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

Collaborate, listen and connect

Care for people and planet

What's in it for you

Travel Perks:

Free stays across our network – because we love travel as much as our members do!

Team Adventures:

Opportunities to visit other locations for team building and training.

Discounts:

Access to benefits at various stores and across the YHA network.

Growth:

Professional development and career opportunities throughout YHA.

Cultural Flexibility:

Swap standard public holidays for ones that have personal meaning.

Wellbeing Support:

For you and your immediate family through our Employee Assistance Program.

Referral Program:

Know someone great? We reward successful candidate referrals.