Overnight Front Desk Auditor: Elevate Guest Experiences

Macquarie University; Ryde, Sydney; On-site; AUD 57,000 - 78,000; Full time

Benefits offered by this job

Gym access

Discounts and reward points at campus

Mentoring opportunities

Paid parental leave

Staff wellbeing program

Job summary

Macquarie University is seeking a full-time Hotel Front Desk Night Auditor for Lakeside Hotel & Conference Centre at North Ryde. The role runs 11:00 p.m.–7:00 a.m. Sunday to Thursday, with a salary package of $67,500 per annum plus 12% superannuation.

Join a supportive team on a vibrant campus and deliver memorable guest experiences. The Night Auditor reconciles guest accounts, balances charges, and assists guests throughout the night, reporting to the Front Office Manager.

Qualifications

• Experience in a customer-facing role, delivering excellent service to diverse guests.
• Experience in billing and invoice processing for hotel guests.
• Strong attention to detail and accuracy in nightly audit tasks.
• Ability to work autonomously across overnight shifts.

Responsibilities

• Perform nightly check-ins and check-outs for guests.
• Settle accounts for late arrivals and early departures.
• Reconcile and balance charges; produce nightly reports.
• Conduct security walkthroughs and report maintenance issues.
• Collaborate with hotel operations to ensure seamless overnight service.

Skills

Customer service

Billing & invoicing

Attention to detail

Overnight shift

Time management

Guest relations

Problem solving

Tools

Opera PMS

Job description

Macquarie University is seeking a full-time Hotel Front Desk Night Auditor for Lakeside Hotel & Conference Centre at North Ryde. The role runs 11:00 p.m.–7:00 a.m. Sunday to Thursday, with a salary package of $67,500 per annum plus 12% superannuation.

Join a supportive team on a vibrant campus and deliver memorable guest experiences. The Night Auditor reconciles guest accounts, balances charges, and assists guests throughout the night, reporting to the Front Office Manager.