Hotel Front Desk Night Auditor

U@MQ; Ryde; On-site; AUD 57,000 - 78,000; Full time

Benefits offered by this job

Gym access

Staff wellbeing program

Paid parental leave

Discounted health insurance

Mentoring opportunities

Job summary

MGSM Hotel and Conference Centre is seeking a full-time Hotel Front Desk Night Auditor to manage overnight operations and guest services at North Ryde, Sydney. The role runs 11:00 p.m. to 7:00 a.m.

from Sunday to Thursday, balancing nightly transactions and supporting guests through the night. The Night Auditor reports to the Front Office Manager and joins a close-knit hotel team within the Lakeside Hotel & Conference Centre at Macquarie University, offering further opportunities and benefits on

Qualifications

• Demonstrated skill and experience in customer-facing roles providing service to guests.
• Experience processing guest bills and invoices.
• Excellent attention to detail in balancing nightly transactions.
• Availability to work autonomously across overnight shifts.
• Strong time management and organisational abilities.
• Familiarity with hotel management systems (Opera) is desirable.

Responsibilities

• Perform guest check-ins and check-outs.
• Settle accounts for early departures.
• Address guest queries and resolve issues; complete reconciliations and reports.
• Conduct building walkthroughs to ensure security and report maintenance issues.
• Collaborate with stakeholders to deliver shared outcomes.

Skills

Customer service

Overnight shift experience

Billing and invoicing

Attention to detail

Time management

Tools

Opera PMS

Job description

• Salary package: $67,500 per annum plus 12% superannuation
• Appointment type: Full-time (37.5 hours per week), continuing position.
• Lakeside Hotel & Conference Centre, Macquarie University, Wallumattagal Campus, North Ryde.

About the Role

We currently have an exciting opportunity for a full-time Hotel Front Desk Night Auditor to join our Hotel and Conference team. This is a great opportunity to work within a capable, close-knit team and develop your career in the hospitality industry.

Reporting directly to the Front Office Manager, the Night Auditor is a key member of the hotel team responsible for the overnight operations of the hotel from 11:00 p.m. to 7:00 a.m., with shifts commencing Sunday to Thursday. Combining front-desk service with essential night‑audit activities, you will support guests throughout the night, verify the accuracy of guest accounts, and reconcile and balance charges.

Key responsibilities include:

• Performing hotel guest check-in and check‑out
• Settling accounts for early departures
• Addressing customer queries and resolving customer issues, and completing the necessary reconciliation and reports
• Conducting walkthroughs of the building to ensure it is secure, and reporting any maintenance issues
• Working alongside relevant stakeholders to deliver on shared outcomes

If you take pride in creating and delivering memorable guest experiences, we welcome your application. The successful candidate will ideally commence as soon as possible.

About Us

MGSM Hotel and Conference Centre is an award‑winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The hotel and conference centre facilities include hotel accommodation, an à la carte restaurant, a café, and multipurpose meeting and event spaces.

Benefits of working at Lakeside Hotel & Conference Centre

Conveniently located on Macquarie University’s parkland campus, Lakeside Hotel & Conference Centre is within walking distance of Macquarie University Metro Station and Macquarie Centre. Our employee benefits include:

• Complimentary Macquarie University Sport & Aquatic Centre gym access
• Bonus discounts and reward points at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements, including paid parental leave
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a wide variety of food and beverage outlets, and general practice and hospital amenities
• Access to discounted corporate health insurance and a complimentary employee flu shot program

About You

You have a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions. Comfortable working autonomously through overnight shifts, you enjoy solving problems as they arise and take pride in delivering memorable guest experiences.

Selection Criteria

• Demonstrated skill and experience within a customer facing role providing excellent service to a culturally diverse customer base,
• Experience in customer billing and invoice processing,
• Excellent attention to detail,
• Availability and capability to work autonomously across overnight shifts
• Strong time management and organisational skills,
• A calm, service‑focused approach to resolving guest queries and issues, and
• Experience using hotel management systems (e.g., Opera) is desirable.

*** This position requires a Criminal History Check, and applicants must hold a current First Aid Certificate.

Pre‑Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre‑employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role‑required pre‑employment or background checks in terms satisfactory to the University.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

For enquiries about the role, please contact Saad Khan at ******@mq.edu.au .