Night Auditor / Guest Service Agent (Full-time)

Ovolo Hotels; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Career development opportunities

Job summary

Ovolo Hotels is seeking a dedicated Night Auditor/Guest Service Agent for its Canberra property. This full-time role focuses on overnight audit duties, including reconciliations and financial reporting, while providing warm daytime guest service when needed.

Ideal candidates bring at least three years in a similar role or in guest service, with front office experience preferred and a strong passion for creating memorable guest experiences.

Qualifications

• Three years of experience in a similar role or customer service position.
• Front office experience preferred; bubbly personality and right attitude welcomed.
• Strong passion for customer service and creating exceptional guest experiences.

Responsibilities

• Complete nightly audit, reconciliation and financial reporting.
• Process guest check-ins, check-outs and reservations.
• Deliver friendly and professional overnight guest service.
• Respond to guest enquiries, requests and complaints.
• Monitor hotel operations, security and safety overnight.
• Maintain accurate guest records and room status in the PMS.
• Prepare daily reports and shift handover notes.
• Support overnight hotel operations and assist other departments as required.
• Complete basic cleaning, tidying and presentation duties in hotel public areas overnight.

Skills

Customer service

Guest experience

Communication

PMS

Tools

PMS

Job description

Night Auditor / Guest Service Agent (Full-time)

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Inspired Architecture. Sustainable Design. Artistic Modern Luxury

Ovolo Nishi sits in the middle of New Acton arts and cultural district – an innovative precinct that has made Canberra famous for design and originality. Celebrating art in all its forms, Ovolo Nishi serves as both a hotel and gallery, where art, texture, and natural materials form a stylishly cool, sustainability award-winning space overlooking Lake Burley Griffin. Designed for effortless living, Ovolo Nishi features 85 guest rooms, Eco-Living by Ovolo Apartments, a library, restaurant, and bar, a state-of-the-art gym, gallery, meeting rooms, and events spaces.

The Gig

We are on the lookout for our next Wonder Maker, aka Night Auditor/Guest Service Agent (GSA), to join our fun and exciting team! As our Night Auditor/GSA, you’ll play a key role in ensuring our guests receive a warm and memorable experience, while keeping our hotel operations running smoothly overnight. You’ll be a key point of contact for our guests and an important representative of our hotel and brand. We are looking for a Full-time Night Auditor/GSA, employed under the HIGA Award, with flexibility across your availability. The role will primarily focus on overnight Night Audit operations, including financial reconciliation and reporting, while also providing Guest Service coverage across daytime shifts when required.

Your responsibilities will include but not limited to:

• Complete nightly audit, reconciliation and financial reporting.
• Process guest check-ins, check-outs and reservations.
• Deliver friendly and professional overnight guest service.
• Respond to guest enquiries, requests and complaints.
• Monitor hotel operations, security and safety overnight.
• Maintain accurate guest records and room status in the PMS.
• Prepare daily reports and shift handover notes.
• Support overnight hotel operations and assist other departments as required.
• Complete basic cleaning, tidying and presentation duties in hotel public areas overnight, ensuring cleanliness standards are maintained.
• Identify and report any public-area cleaning or maintenance concerns requiring further attention.

About you

At Ovolo, we are all about YOU. We provide a fun and exciting work environment, and all we ask is that you bring dedication to our brand and, most importantly, to your team!

You will have a strong passion for customer service and creating exceptional guest experiences, along with at least three years of experience in a similar role or customer service position. We want you to be the reason guests return to our hotel and tell everyone how amazing their stay was!

Previous front office experience is preferred; however, if you have a bubbly personality and the right attitude, we would love to hear from you!

What you'll get...

• Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia – bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent