Outreach Coordinator- Perth

Australian Hearing Services (Hearing Australia); Western Australia; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Hearing Australia is seeking an Outreach Coordinator to oversee logistical coordination and administration of outreach visits from our Perth site.

You’ll support rostering of clinical staff, be the main contact for enquiries, confirm trip dates with communities, handle invoicing, and work with the Work Health Safety team to monitor hazards, ensuring safe, well-organised outreach that benefits both Aboriginal and Torres Strait Islander communities and other stakeholders.

Qualifications

• Understanding of First Nations communities and culture.
• Previous experience in a customer facing role.
• Commitment to best-practice customer service.
• Ability to work independently and prioritise tasks to meet deadlines.

Responsabilités

• Rostering of clinical staff availability for outreach trips.
• Primary point of contact for enquiries relating to outreach visits and services.
• Confirm outreach trip dates with communities and stakeholders.
• Invoicing and receipting as required.
• Liaise with Manager and WHS team to monitor hazards and re-evaluate trips.
• Report hazards or incidents via Hearing Australia reporting process.

Connaissances

Organisation

Stakeholder collaboration

Customer service

Independence

Time management

Multiplatform work

Description du poste

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent full-time position
• Working at Perth location (this is an onsite position)

Your opportunity

As an Outreach Coordinator, you’ll be responsible for the logistical co-ordination and administration of outreach visits. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us.

Here’s how you’ll do it:

• Support Manager with rostering of clinical staff availability for outreach trips
• Act as the primary point of contact for enquiries (internal and external) relating to outreach visits and services
• Confirming outreach trip dates with communities, stakeholders in advance and in the lead up to the trip
• Invoicing & receipting as required
• Liaise with Manager and the Work Health Safety team to assess and monitor potential hazards on outreach trips. Re-evaluate trips, minimise risks and cancel or reschedule trips when necessary
• Engage in the reporting of hazards or incidents via the Hearing Australia reporting process

What you’ll bring

We believe the successful candidate will have excellent organisation skills, an understanding of First Nations communities and the ability to deliver outputs collaboratively with internal/external stakeholders. You’ll bring:

• A good understanding of Aboriginal and Torres Strait Islander communities and culture
• Previous experience in a customer facing role
• Demonstrated commitment to best practice customer service
• Self-motivated to work independently, prioritise tasks to meet deadlinesMust be able to work in multiple platforms including in a team setting, remotely and independently

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.