Outreach Coordinator- Perth

Hearing Australia; Geelong; On-site; AUD 65,000 - 80,000; Full time

Job summary

Hearing Australia is seeking an Outreach Coordinator to manage logistical coordination and administration of outreach visits at onsite Perth locations. You will support rostering, handle enquiries, and confirm trip dates with communities and stakeholders while ensuring accurate invoicing and safety oversight.

The role requires strong organisational skills, a good understanding of First Nations communities, and the ability to work independently across multiple platforms with internal and external

Qualifications

• Excellent organisation skills are essential.
• Understanding of First Nations communities and culture.
• Experience in a customer facing role is important.
• Ability to work independently and prioritise deadlines.
• Comfort working across multiple platforms and in a team setting.

Responsibilities

• Support Manager with rostering of clinical staff availability for outreach trips
• Act as the primary point of contact for enquiries relating to outreach visits and services
• Confirming outreach trip dates with communities, stakeholders in advance and in the lead up to the trip
• Invoicing & receipting as required
• Liaise with Manager and the Work Health Safety team to assess and monitor potential hazards on outreach trips
• Engage in the reporting of hazards or incidents via Hearing Australia processes

Skills

Organisation skills

Customer facing

Stakeholder management

Independent work

Job description

Gain skills with Australia's largest provider of government-funded hearing care

Working at Perth location (this is an onsite position)

As an Outreach Coordinator, you'll be responsible for the logistical co-ordination and administration of outreach visits. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• Support Manager with rostering of clinical staff availability for outreach trips
• Act as the primary point of contact for enquiries (internal and external) relating to outreach visits and services
• Confirming outreach trip dates with communities, stakeholders in advance and in the lead up to the trip
• Invoicing & receipting as required
• Liaise with Manager and the Work Health Safety team to assess and monitor potential hazards on outreach trips. Re-evaluate trips, minimise risks and cancel or reschedule trips when necessary
• Engage in the reporting of hazards or incidents via the Hearing Australia reporting process

What you'll bring

We believe the successful candidate will have excellent organisation skills, an understanding of First Nations communities and the ability to deliver outputs collaboratively with internal/external stakeholders.

You'll bring:

• A good understanding of Aboriginal and Torres Strait Islander communities and culture
• Previous experience in a customer facing role
• Demonstrated commitment to best practice customer service
• Self-motivated to work independently, prioritise tasks to meet deadlines
• Must be able to work in multiple platforms including in a team setting, remotely and independently

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.