Outreach Coordinator- Perth

Hearing Australia; Perth; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Zusammenfassung

Hearing Australia is seeking an Outreach Coordinator to manage the logistical coordination and administration of outreach visits in Perth. This onsite, permanent full-time role partners with clinicians and communities to ensure timely outreach trips and accurate invoicing.

You will roster clinical staff, be the primary contact for inquiries, confirm trip dates, assess hazards with WHS, and contribute to incident reporting, delivering services with a strong focus on First Nations engagement and

Qualifikationen

• Experience in a customer facing role.
• Ability to work across multiple platforms (team, remote, independent).
• Strong organisational skills and attention to detail.

Aufgaben

• Roster clinical staff availability for outreach trips.
• Primary contact for enquiries related to outreach visits and services.
• Confirm outreach trip dates with communities and stakeholders.
• Invoicing and receipting as required.
• Liaise with Manager and WHS to assess and monitor hazards on outreach trips, re-evaluate and adjust trips as needed.
• Participate in reporting hazards or incidents via Hearing Australia processes.

Kenntnisse

Customer service

Roster coordination

Stakeholder liaison

Work independently

Jobbeschreibung

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent full-time position
• Working at Perth location (this is an onsite position)

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent full-time position
• Working at Perth location (this is an onsite position)

Your opportunity

Responsibilities

As an Outreach Coordinator, you’ll be responsible for the logistical co-ordination and administration of outreach visits. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Support Manager with rostering of clinical staff availability for outreach trips
• Act as the primary point of contact for enquiries (internal and external) relating to outreach visits and services
• Confirming outreach trip dates with communities, stakeholders in advance and in the lead up to the trip
• Invoicing & receipting as required
• Liaise with Manager and the Work Health Safety team to assess and monitor potential hazards on outreach trips. Re-evaluate trips, minimise risks and cancel or reschedule trips when necessary
• Engage in the reporting of hazards or incidents via the Hearing Australia reporting process

What You’ll Bring

We believe the successful candidate will have excellent organisation skills, an understanding of First Nations communities and the ability to deliver outputs collaboratively with internal/external stakeholders.

You’ll Bring

• A good understanding of Aboriginal and Torres Strait Islander communities and culture
• Previous experience in a customer facing role
• Demonstrated commitment to best practice customer service
• Self-motivated to work independently, prioritise tasks to meet deadlines
• Must be able to work in multiple platforms including in a team setting, remotely and independently

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.