Outpatients Admin Officer — Patient Care Champion

NSW Health; Sydney; Presencial; AUD 73.000 - 74.000; Jornada completa

Descripción de la vacante

NSW Health’s Blacktown and Mount Druitt Hospitals are seeking an Outpatients Administration Officer to support Rehabilitation Outpatient and Spasticity Clinic services. The role is permanent full time, 38 hours per week, with salary around AU$72,870 to AU$73,915 per annum, positioned within a busy hospital setting that values patient-centred care.

You’ll coordinate bookings, manage health records, assist billing and reporting, and deliver a welcoming, efficient patient experience while working

Formación

• High level customer service skills.
• Effective interpersonal skills with patients, families and staff.
• Excellent time management and organisation with attention to detail.
• Ability to perform a range of operational and administrative tasks under direction.
• Understanding of patient complaints and patient privacy.

Responsabilidades

• Coordinate outpatient appointments and referrals; manage bookings and referrals workflows.
• Maintain accurate patient information in databases and health records.
• Deliver a positive patient experience; welcome patients and respond to inquiries.
• Support clinical and administrative operations; assist with reporting and billing.
• Keep clinic operations organised and adaptable within a busy hospital environment.

Conocimientos

Customer service

Interpersonal skills

Time management

Attention to detail

Health information management

Herramientas

iPM

Powerchart

Microsoft Office Suite

Descripción del empleo

NSW Health’s Blacktown and Mount Druitt Hospitals are seeking an Outpatients Administration Officer to support Rehabilitation Outpatient and Spasticity Clinic services. The role is permanent full time, 38 hours per week, with salary around AU$72,870 to AU$73,915 per annum, positioned within a busy hospital setting that values patient-centred care.

You’ll coordinate bookings, manage health records, assist billing and reporting, and deliver a welcoming, efficient patient experience while working