Outpatient Administration & Patient Experience Officer

NSW Health; Cumberland; On-site; AUD 58,000 - 60,000; Part time

Job summary

NSW Health’s Auburn District Hospital is seeking an Administration Officer to be the first contact for patients and visitors in Outpatients. You will coordinate specialist clinic appointments in a busy hospital setting and deliver friendly, professional service to support the patient journey.

This permanent part-time role (32 hours per week) involves clerical duties, registering patients in iPM and Cerner, and contributing to smooth clinic operations while maintaining high-quality patient care.

Qualifications

• Experience in frontline customer service and handling difficult situations.
• Strong interpersonal and communication skills.
• Proven time management and organisational abilities with attention to detail.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to work under pressure in a busy environment.
• Experience coordinating appointments and scheduling in a clinical setting.

Responsibilities

• Coordinate, schedule and manage outpatient clinic appointments and patient bookings.
• Register patients and maintain accurate information in iPM and Cerner systems.
• Provide professional customer service to patients, carers, visitors and healthcare staff.
• Support clinic operations by arranging interpreters, rescheduling appointments and managing enquiries.
• Work collaboratively with multidisciplinary teams to improve processes and patient outcomes.

Skills

Frontline customer service

Interpersonal skills

Time management

Organisational skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Under pressure

Tools

iPM systems

Cerner

Job description

NSW Health’s Auburn District Hospital is seeking an Administration Officer to be the first contact for patients and visitors in Outpatients. You will coordinate specialist clinic appointments in a busy hospital setting and deliver friendly, professional service to support the patient journey.

This permanent part-time role (32 hours per week) involves clerical duties, registering patients in iPM and Cerner, and contributing to smooth clinic operations while maintaining high-quality patient care.