Outpatients Administration Officer

NSW Health; Sydney; On-site; AUD 73,000 - 74,000; Full time

Job summary

NSW Health’s Blacktown and Mount Druitt Hospitals are seeking an Outpatients Administration Officer to support Rehabilitation Outpatient and Spasticity Clinic services. The role is permanent full time, 38 hours per week, with salary around AU$72,870 to AU$73,915 per annum, positioned within a busy hospital setting that values patient-centred care.

You’ll coordinate bookings, manage health records, assist billing and reporting, and deliver a welcoming, efficient patient experience while working

Qualifications

• High level customer service skills.
• Effective interpersonal skills with patients, families and staff.
• Excellent time management and organisation with attention to detail.
• Ability to perform a range of operational and administrative tasks under direction.
• Understanding of patient complaints and patient privacy.

Responsibilities

• Coordinate outpatient appointments and referrals; manage bookings and referrals workflows.
• Maintain accurate patient information in databases and health records.
• Deliver a positive patient experience; welcome patients and respond to inquiries.
• Support clinical and administrative operations; assist with reporting and billing.
• Keep clinic operations organised and adaptable within a busy hospital environment.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Health information management

Tools

iPM

Powerchart

Microsoft Office Suite

Job description

Make a meaningful difference in patient care through exceptional administration
Join a collaborative multidisciplinary team supporting rehabilitation services
Build your career with NSW Health in a rewarding hospital environment

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 2A
Remuneration:$72,870.5 - $73,915.11 per annum
Hours Per Week:38
Location: Blacktown & Mt Druitt Hospitals

Where you'll be working
Join Blacktown and Mount Druitt Hospitals, part of Western Sydney's healthcare network, where your contribution helps connect patients with the care and services they need. As an Outpatients Administration Officer supporting the Rehabilitation Outpatient and Spasticity Clinic at Mount Druitt Hospital, you'll work alongside dedicated nursing, medical and allied health professionals in a collaborative, patient-focused environment.

A role with purpose: Help patients navigate outpatient services and access the right care at the right time.

A connected team: Work closely with multidisciplinary clinicians and administrative colleagues to support efficient clinic operations.

A dynamic environment: Contribute to a busy hospital setting where priorities can change and teamwork matters.

An opportunity to grow: Develop your hospital administration, patient services and health information management skills.

A chance to make an impact: Play an important role in delivering a positive patient experience across rehabilitation services.

What you'll be doing
As a key point of contact for patients, families, visitors and clinical teams, you'll provide reliable administrative support that helps outpatient services run smoothly. Your attention to detail, organisation and customer service will contribute to effective clinic coordination and quality patient care.

Coordinate outpatient appointments and referrals: Manage bookings, waiting lists and referral workflows, ensuring referrals are acknowledged and progressed promptly to the triage stage.

Maintain accurate patient information: Update iPM and other databases, manage health care records, and ensure documentation is complete, correctly identified and handled securely.

Deliver a positive patient experience: Welcome and orient patients, provide directions, respond to non-clinical enquiries and communicate professionally with patients, families and staff.

Support clinical and administrative operations: Prepare statistical information and reports, assist with billing processes, manage messages and provide general administrative support as required.

Keep clinic operations organised: Monitor stationery and equipment, maintain unit resources, and adapt to competing priorities while working collaboratively in a busy clinical environment.

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant.

High level customer service skills.

Effective interpersonal skills with a demonstrated ability to develop and maintain relationships with patients.

Excellent time management and organisation skills with attention to detail.

Ability to carry out a range of operational and administrative activities under general direction and close supervision, with discretion to determining appropriate methods and sequencing of tasks.

Understanding of the management of patient complaints and patient privacy.

Ability to work flexibly and efficiently within a multidisciplinary team environment.

Efficiency in the use of Health Care Records Management software including iPM, Powerchart.

Computer proficiency using Microsoft Office Suite.

Requisition ID: REQ698618
Applications Close: 5 November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.