Outpatients Administration Officer

Western Sydney Local Health District; Sydney; On-site; AUD 73,000 - 74,000; Full time

Job summary

Western Sydney Local Health District is seeking an Outpatients Administration Officer to support rehabilitation services at Mount Druitt Hospital. You will coordinate appointments, manage patient information, and provide patient-centered administrative support in a collaborative hospital setting.

This Aboriginal targeted position encourages applications from Aboriginal and Torres Strait Islander people. The role offers 38 hours per week in a busy outpatient environment with opportunities to

Responsibilities

• Coordinate outpatient appointments and referrals: manage bookings, waiting lists and referral workflows.
• Maintain accurate patient information: update iPM and health records, ensure secure handling of data.
• Deliver a positive patient experience: welcome, orient patients, respond to inquiries and communicate professionally.
• Support clinical and administrative operations: prepare statistics, assist with billing, handle messages and general admin tasks.
• Keep clinic operations organized: monitor supplies and equipment, adapt to priorities in a busy environment.

Job description

Make a meaningful difference in patient care through exceptional administration

Join a collaborative multidisciplinary team supporting rehabilitation services

Build your career with NSW Health in a rewarding hospital environment

Employment Type:

Permanent Full Time

Position Classification:

Administration Officer Level 2A

Remuneration:

$72,870.5 - $73,915.11 per annum

Hours Per Week:

38

Location:

Blacktown & Mt Druitt Hospitals

Where you'll be working

Join Blacktown and Mount Druitt Hospitals, part of Western Sydney's healthcare network, where your contribution helps connect patients with the care and services they need. As an Outpatients Administration Officer supporting the Rehabilitation Outpatient and Spasticity Clinic at Mount Druitt Hospital, you'll work alongside dedicated nursing, medical and allied health professionals in a collaborative, patient-focused environment.

• A role with purpose: Help patients navigate outpatient services and access the right care at the right time.
• A connected team: Work closely with multidisciplinary clinicians and administrative colleagues to support efficient clinic operations.
• A dynamic environment: Contribute to a busy hospital setting where priorities can change and teamwork matters.
• An opportunity to grow: Develop your hospital administration, patient services and health information management skills.
• A chance to make an impact: Play an important role in delivering a positive patient experience across rehabilitation services.

What You'll Be Doing

As a key point of contact for patients, families, visitors and clinical teams, you'll provide reliable administrative support that helps outpatient services run smoothly. Your attention to detail, organisation and customer service will contribute to effective clinic coordination and quality patient care.

• Coordinate outpatient appointments and referrals: Manage bookings, waiting lists and referral workflows, ensuring referrals are acknowledged and progressed promptly to the triage stage.
• Maintain accurate patient information: Update iPM and other databases, manage health care records, and ensure documentation is complete, correctly identified and handled securely.
• Deliver a positive patient experience: Welcome and orient patients, provide directions, respond to non-clinical enquiries and communicate professionally with patients, families and staff.
• Support clinical and administrative operations: Prepare statistical information and reports, assist with billing processes, manage messages and provide general administrative support as required.
• Keep clinic operations organised: Monitor stationery and equipment, maintain unit resources, and adapt to competing priorities while working collaboratively in a busy clinical environment.

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant.

Applications Close:

5 November 2026

Need more information

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore theselection process,employment checks,outcomes and notifications.
• For inquiries about the role, contact Joanne McDonald on 0437 685 887 or at [e-mail]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.