Administration Officer Outpatient Department

NSW Health; Cumberland; On-site; AUD 58,000 - 60,000; Part time

Job summary

NSW Health’s Auburn District Hospital is seeking an Administration Officer to be the first contact for patients and visitors in Outpatients. You will coordinate specialist clinic appointments in a busy hospital setting and deliver friendly, professional service to support the patient journey.

This permanent part-time role (32 hours per week) involves clerical duties, registering patients in iPM and Cerner, and contributing to smooth clinic operations while maintaining high-quality patient care.

Qualifications

• Experience in frontline customer service and handling difficult situations.
• Strong interpersonal and communication skills.
• Proven time management and organisational abilities with attention to detail.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to work under pressure in a busy environment.
• Experience coordinating appointments and scheduling in a clinical setting.

Responsibilities

• Coordinate, schedule and manage outpatient clinic appointments and patient bookings.
• Register patients and maintain accurate information in iPM and Cerner systems.
• Provide professional customer service to patients, carers, visitors and healthcare staff.
• Support clinic operations by arranging interpreters, rescheduling appointments and managing enquiries.
• Work collaboratively with multidisciplinary teams to improve processes and patient outcomes.

Skills

Frontline customer service

Interpersonal skills

Time management

Organisational skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Under pressure

Tools

iPM systems

Cerner

Job description

Be the first point of contact for patients and visitors

Coordinate specialist clinic appointments in a busy hospital setting

Join a supportive team committed to exceptional patient care

Manage appointments, deliver outstanding customer service and build positive patient experiences in a fast-paced outpatient healthcare environment.

• Employment Type:PermanentPart Time
• Position Classification:Administration Officer Level 2
• Remuneration: $34.93 - $36.09 per hour
• Hours Per Week:32
• Location:Auburn District Hospital

Where you'll be working

At Auburn District Hospital, you'll join a friendly, collaborative and patient-focused team dedicated to providing high-quality healthcare services to a diverse and vibrant community. The Outpatients Department plays a vital role in supporting patient access to specialist care, and this position offers the opportunity to make a meaningful contribution to the patient journey every day.

Working alongside clinicians, administrative professionals and multidisciplinary teams, you'll be part of an environment that values teamwork, respect, continuous improvement and professional development.

• Join a welcoming and supportive team culture
• Work in a diverse healthcare environment serving the local community
• Collaborate with medical, nursing and allied health professionals
• Contribute to improving patient access and experience across outpatient services
• Access opportunities for ongoing learning and career development

What you'll be doing

This rewarding role is responsible for providing efficient administrative support and exceptional customer service to patients, carers and clinicians within the Outpatients Department. You will help ensure clinics operate smoothly while supporting the delivery of high-quality patient care.

• Coordinate, schedule and manage outpatient clinic appointments and patient bookings
• Register patients and maintain accurate information in iPM and Cerner systems
• Provide professional customer service to patients, carers, visitors and healthcare staff
• Support clinic operations by arranging interpreters, rescheduling appointments and managing enquiries
• Work collaboratively with multidisciplinary teams to improve processes and achieve positive patient outcomes

Selection Criteria

1. Experience in a frontline customer service role and the ability to effectively manage difficult and challenging situations.

2. Effective interpersonal and communication skills.

3. Proven time management and organisation skills with attention to detail

4. Demonstrated experience with Microsoft Word, Excel and Outlook programs

5. Ability to work under pressure in a busy and demanding environment

6. Demonstrated experience in organising and setting work priorities

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.