Outbound Call Centre Representative - Remote Opportunity, 12 Months Max. Term Contract Australia

Audika; Australia; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding

Monthly incentives

Wellness benefits

Career growth

Job summary

Audika Australia is seeking an experienced Call Centre Representative to be the first point of contact for clients across Australia and New Zealand. You will engage with customers, book free hearing test appointments, and support clinic operations with a focus on service excellence.

Join a high‑performing Customer Care team, enjoy structured onboarding, ongoing coaching, and incentives. This role offers a flexible, remote-working model across Australia.

Qualifications

• Previous contact centre, phone-based sales experience.
• Excellent communication and ability to handle high volume outbound calls.
• Proficiency with CRM systems.

Responsibilities

• Make outbound calls for promotional campaigns and schedule free hearing tests.
• Follow up on leads and rebook lapsed clients.
• Book and manage clinic appointments using CRM and internal systems.
• Update client records accurately and document information.
• Handle high volume inbound calls with empathy and professionalism.
• Meet and exceed contact centre KPIs (calls per hour, bookings, quality scores).

Skills

Outbound calls

Customer service

CRM platforms

Telephone sales

Lead follow-up

Empathy

Job description

Who is Audika?

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high‑quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high‑performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day‑to‑day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For

We strongly welcome applicants with previous contact centre, phone‑based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

The ideal candidate will:

• Be an excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast‑paced, target‑driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team‑focused, customer‑first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose‑led global organisation

Our Values

• Create trust through care and accountability
• Work as a team, supporting each other’s success
• Embrace a can‑do attitude and a passion for service
• Drive innovation to improve client outcomes

Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.