Customer Care Representative

Demant; City of Unley; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

MyRewards perks

Job summary

Audika, part of Demant, is seeking a Customer Care Representative in Australia to join the Customer Growth Team. This permanent role focuses on helping customers through conversations that improve lives through better hearing.

The position is full-time with Mon–Fri 9:00–17:00 plus one fortnightly shift for NZ clients. After training, you may work from home one day every two weeks; after probation, two work-from-home days per week.

Qualifications

• Experience in customer service, contact centres, sales or appointment-based environments.
• Able to work in a target-driven, fast-paced setting.
• Strong communication and empathy when helping customers.

Responsibilities

• Attract new customers using campaigns and outreach tools.
• Convert enquiries into appointments and ongoing care.
• Reconnect with lapsed customers to re-engage them.
• Deliver compassionate, high-quality customer experiences.
• Achieve team and individual goals in a supportive environment.

Skills

Can-do attitude

Communication skills

Goal-driven

Fast-paced

Resilience

Customer service

Appointment-based

Job description

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

About the Role:

Customer Care Representative – Customer Growth Team

Help More People Hear Better

Are you positive, driven and passionate about helping people?

We’re looking for a motivated Customer Care Representative to join our Customer Growth Team - supporting customers through meaningful conversations that improve lives through better hearing.

This is a permanent, full-time opportunity working five days per week, Monday to Friday, from 9:00am to 5:00pm, plus one shift per fortnight from 12:00pm to 8:00pm to support our New Zealand customer base.

The role offers a hybrid working environment. After completing the first three months of training and induction, you will be able to work from home one day per fortnight. Following the successful completion of your six-month probation period, you will have the opportunity to work from home two days per week.

In this role, you’ll:

• Utilise unique tools and campaigns to attract new customers
• Convert enquiries into appointments and ongoing care
• Reconnect with lapsed customers
• Deliver compassionate, high-quality customer experiences
• Achieve goals in a supportive, high-performing team

What we're looking for:

We’re looking for someone who:

• Has a can-do attitude and strong communication skills
• Likes to win by achieving both individual and team goals
• Thrives in a fast-paced, target-driven environment
• Brings resilience, accountability and teamwork
• Has experience in customer service, contact centres, sales or appointment-based environments

This is more than a call centre role — it’s an opportunity to make a genuine difference every day while growing your career in a purpose-driven organisation.

What's in it for you:

• Full onboarding, ongoing training, coaching and personal growth opportunities
• Monthly & quarterly bonuses based on performance
• Fun, friendly, and supportive work culture
• Access to exclusive staff perks via MyRewards (discounts, gifts, wellbeing program)
• Career growth in a purpose-driven company

Ready to grow with us?

Our Values:

Make a Difference with Every Call
Join us in transforming lives through hearing care—starting with the power of your voice on the other end of the line.

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

Our recruitment process:

Application Review–Our Talent Acquisition team carefully reviews each application against the role criteria personally.

Phone/Virtual Interview with our Talent Acquisition Partner – If your application is shortlisted, we’ll invite you for an initial phone or video conversation. This is an opportunity for us to learn more about you, and for you to ask questions about the role and our company.

In-Person Interview with the Hiring Team – You’ll then meet with the hiring manager and, in some cases, other team members. We use behavioural and situational questions to understand your skills, experience, and cultural fit. Some roles may also involve a short computer task or role-play questionsrelevantto the position.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.

Qualifications

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.