OTR Horsham Wilson Street - Assistant Manager

OTR; Horsham; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts via OTR app

Barista coffee training

Step Up Incentive Program – up to 804

Career development across global сеть

Job summary

OTR is seeking an Assistant Store Manager in Victoria to support daily store operations and provide exceptional customer service. You will lead the team, train staff, handle rostering, stock control, and reporting while ensuring health and safety standards are met.

The role emphasizes staff development, process optimization, and contributing to a positive customer experience in a fast-paced retail environment.

Qualifications

• Experience leading teams in a retail/hospitality setting.
• Strong communication and professional demeanour.
• Proven ability to deliver exceptional customer service and train others.

Responsibilities

• Assist with day‑to‑day store operations and customer service.
• Lead and develop team members, including rostering and training.
• Manage stock, reports, and compliance with health and safety policies.

Skills

Leadership

Communication

Customer service

Adaptability

Attention to detail

Teamwork

Career development

Training & development

Job description

Assistant Store Manager

Responsible for assisting with the day‑to‑day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well‑developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre‑Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.