OTR Strathfield - Assistant Manager

OTR; Strathfield Municipal Council; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts

Barista training

Step Up Incentive Program

Career development opportunities

Job summary

OTR in Australia is seeking an enthusiastic Assistant Store Manager to support daily store operations. You will help deliver outstanding customer service, lead a small team, assist with rostering, stock management, and reporting, while ensuring compliance with health and safety policies.

This role offers opportunities for hands-on development within a large retail network, ongoing training like barista skills, and a pathway to broader career progression across the Viva Energy Retail family.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills and professional demeanor.
• Commitment to delivering exceptional customer service and training others.
• Ability to adapt to change with a focus on detail and teamwork.
• Proactive approach to rostering, stock management and reporting.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and coach team members.
• Help with rostering, stock management and reporting.
• Ensure adherence to health and safety policies and procedures.

Skills

Leadership

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Job description

OTR – Assistant Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

OTR is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.