OTR Worrigee - Store Manager

OTR; Worrigee; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discounts

Barista training

Step Up Incentive Program

Career development opportunities

Job summary

OTR is seeking a Store Manager to oversee day-to-day store operations, ensuring superior customer service and efficient rostering. The role focuses on training staff, managing stock, and maintaining safety standards across shifts.

The successful candidate will demonstrate leadership in a retail context, drive team development, and possess strong communication and attention to detail to deliver consistent results in a fast-paced environment.

Qualifications

• Leadership experience in retail/hospitality.
• Ability to drive career growth for self and others.
• Strong communication skills for internal and customer interactions.
• Experience delivering customer service and staff training.
• Ability to adapt to changing priorities and environments.
• Strong attention to detail in store operations.
• Proven team player with collaborative mindset.

Responsibilities

• Manage day-to-day store operations and ensure smooth service.
• Lead customer service and staff training initiatives.
• Create and manage rosters and store scheduling.
• oversee stock management and reporting processes.
• Implement health and safety policies and procedures.

Skills

Leadership

Career drive

Communication skills

Customer service

Training others

Adaptability

Attention to detail

Teamwork

Job description

OTR – Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

OTR is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.