Order Fulfilment Coordinator

Acquire4u; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

MoveIt4u, a Sydney-based logistics provider, is seeking an Order Fulfilment Coordinator to join the operations team. You will manage customer orders from receipt to delivery, ensuring accuracy and strong service.

You will liaise with customers, transport providers and warehouses, monitor schedules, and help maintain DIFOT performance. The role rewards proactive problem solving and teamwork in a fast-paced logistics environment.

Qualifications

• Previous experience in order fulfilment
• Logistics coordination and customer service
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage competing priorities and deadlines

Responsibilities

• Processing and coordinating customer orders from receipt to delivery.
• Liaising with customers, transport providers and warehouses to arrange collections and deliveries.
• Monitoring delivery schedules, time slots and order progress.
• Managing delivery discrepancies, delays and operational issues.
• Ensuring accurate order entry, documentation and record keeping.
• Tracking delivery performance and DIFOT reporting.
• Communicating proactively with customers and internal stakeholders.
• Working closely with the operations team to maintain service standards.

Skills

Order fulfilment

Logistics coordination

Customer service

Supply chain operations

Tools

Microsoft Excel

Outlook

Order management systems

Job description

Join a growing Australian logistics company and play a key role in coordinating customer orders and deliveries.

MoveIt4u is a Sydney-based fourth-party logistics (4PL) provider, specialising in transport coordination, warehousing and supply chain solutions across Australia.

We are seeking an organised, proactive and detail-oriented Order Fulfilment Coordinator to join our operations team. Experience in dairy, FMCG or temperature-controlled logistics would be highly regarded.

About the Role

You will be responsible for managing customer orders from receipt through to successful delivery, ensuring accuracy, timely communication and a high level of customer service.

Key responsibilities include:

Processing and coordinating customer orders from receipt to delivery.

Liaising with customers, transport providers and warehouses to arrange collections and deliveries.

Monitoring delivery schedules, time slots and order progress.

Managing delivery discrepancies, delays and operational issues.

Ensuring accurate order entry, documentation and record keeping.

Tracking delivery performance and supporting DIFOT (Delivery In Full On Time) reporting.

Communicating proactively with customers and internal stakeholders.

Working closely with the operations team to maintain service standards and resolve issues efficiently.

About You

We are looking for someone who enjoys working in a fast-paced logistics environment, takes ownership of their responsibilities and understands the importance of accuracy and communication.

To be successful, you will have:

Previous experience in order fulfilment, logistics coordination, customer service or supply chain operations.

Strong organisational skills and attention to detail.

Excellent written and verbal communication skills.

The ability to manage competing priorities and work to deadlines.

Confidence using Microsoft Excel, Outlook and order management systems.

A proactive, solutions-focused approach to problem-solving.

The ability to work both independently and as part of a team.

Highly regarded:

Experience in the dairy industry or FMCG supply chains.

Knowledge of temperature-controlled freight and distribution.

Experience coordinating deliveries to major retailers or distribution centres.

Understanding of DIFOT performance requirements, delivery time slots and proof-of-delivery processes.

Why Join MoveIt4u?

Be part of a growing Australian-owned logistics business.

Work with a supportive, experienced operations team.

Gain exposure to a diverse national transport and supply chain network.

Enjoy a varied role where your contribution directly impacts customer satisfaction and operational performance.

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