Oracle Fusion HCM AMS Consultant - Cloud HR Support

Renaissance Infosystems Pte Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Renaissance Info Systems in Melbourne seeks an experienced Oracle Fusion HCM AMS Consultant to deliver functional support, maintenance, and continuous improvement for Oracle HCM Cloud. You will handle incidents, changes, and service requests while aligning to SLAs and collaborating with HR and IT teams.

The role emphasizes configuration, quarterly release support, testing, and strong stakeholder communication, with a focus on process optimization and knowledge management.

Qualifications

• Strong experience in Oracle HCM Cloud Application Support and Maintenance.
• Proficient in Incident, Problem, Change and Service Request Management.
• Experience in AMS/Managed Services with SLA-driven support.
• Excellent troubleshooting, analytical and stakeholder management skills.
• Experience in testing, release management and quarterly patch validation.
• Excellent communication and documentation skills.

Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
• Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
• Perform impact assessment, configuration changes, testing, and deployment of enhancements.
• Support Oracle quarterly release analysis, regression testing, and production deployment activities.
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
• Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
• Prepare operational reports, service metrics, and governance updates.
• Identify opportunities for automation, process improvements, and service optimization.
• Participate in knowledge management activities and maintain support documentation.

Skills

Oracle HCM Cloud Application Support

Incident, Problem, Change, and Service

AMS/Managed Services SLA

Troubleshooting and stakeholder mgmt

Testing, release management

Communication and documentation

Tools

Oracle HCM Cloud

HCM Cloud Tools

Job description

Renaissance Info Systems in Melbourne seeks an experienced Oracle Fusion HCM AMS Consultant to deliver functional support, maintenance, and continuous improvement for Oracle HCM Cloud. You will handle incidents, changes, and service requests while aligning to SLAs and collaborating with HR and IT teams.

The role emphasizes configuration, quarterly release support, testing, and strong stakeholder communication, with a focus on process optimization and knowledge management.