Oracle Fusion HCM

Ampstek; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Ampstek is seeking an experienced HCM AMS Consultant to provide functional support and continuous improvement for Oracle HCM Cloud in Melbourne. The role covers incident resolution, service requests, configuration, and quarterly release activities, engaging HR stakeholders and technical teams to ensure service levels are met.

Key responsibilities include root cause analysis, testing, release validation, and documentation.

Qualifications

• Strong experience with Oracle HCM Cloud and AMS support.
• Knowledge of Incident, Problem, Change, and Service Request processes.
• Experience in SLA-driven AMS environments.
• Excellent communication and documentation skills.

Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud.
• Analyze, troubleshoot, and resolve incidents and service requests within SLA.
• Perform impact assessment, configuration changes, testing, and deployments.
• Support quarterly release analysis, regression testing, and deployments.
• Conduct root cause analysis and recommend permanent solutions.
• Collaborate with HR, business users, and technical teams.
• Prepare operational reports and governance updates.
• Identify automation and process improvement opportunities.
• Maintain support documentation and knowledge base.

Skills

Oracle HCM Cloud

Incident Management

Change Management

Service Request Management

AMS/Managed Services

SLA Driven Support

Stakeholder Management

Testing & Release

Patch Validation

Documentation

Communication

Job description

Role: HCM Application Management Services (AMS) Consultant

Experience: 5+ Years (adjust as required)

Location: Melbourne, Australia

Role Overview

We are seeking an experienced HCM AMS Consultant to provide functional application support, maintenance, and continuous improvement services for Oracle HCM Cloud applications. The consultant will be responsible for incident resolution, service request management, system configuration, quarterly release support, stakeholder engagement, and ensuring adherence to agreed service levels. The specific HCM modules in scope will be defined separately.

Modules: Core HR, absence, recruitment, learning, Talent and succession, performance and goals, Compensation, AI Studio

Key Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
• Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
• Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
• Support Oracle quarterly release analysis, regression testing, and production deployment activities.
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
• Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
• Prepare operational reports, service metrics, and governance updates.
• Identify opportunities for automation, process improvements, and service optimization.
• Participate in knowledge management activities and maintain support documentation.

Required Skills

• Strong experience in Oracle HCM Cloud Application Support and Maintenance.
• Good understanding of Incident, Problem, Change, and Service Request Management processes.
• Experience working in AMS/Managed Services environments with SLA-driven support.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience in testing, release management, and quarterly patch validation.
• Excellent communication and documentation skills.