Oracle HCM Cloud AMS Consultant – Incident & Release

XPT Software Australia Pty Ltd; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an experienced HCM AMS Consultant to provide ongoing functional support for Oracle HCM Cloud in Melbourne. You will handle incident resolution, service requests, system configuration, and quarterly release activities while engaging with HR stakeholders and technical teams.

The role requires 5+ years of relevant experience, strong Oracle HCM Cloud skills, and a focus on process improvement, automation opportunities, and high-quality service delivery.

Qualifications

• Strong experience with Oracle HCM Cloud Application Support and Maintenance.
• Solid understanding of Incident, Problem, Change and Service Request Management processes.
• Experience in AMS/Managed Services environments with SLA-driven support.
• Excellent troubleshooting, analytical and communication skills.
• Experience in testing, release management and quarterly patch validation.
• Strong documentation and stakeholder management abilities.

Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
• Analyze, troubleshoot, and resolve incidents, defects and service requests within SLA timelines.
• Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
• Support Oracle quarterly release analysis, regression testing and production deployment activities.
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
• Collaborate with business users, HR stakeholders and technical teams for seamless service delivery.
• Prepare operational reports, service metrics and governance updates.
• Identify opportunities for automation and process improvements.
• Participate in knowledge management and maintain support documentation.

Skills

Oracle HCM Cloud

AMS

Incident Management

Service Management

Change Management

Stakeholder Management

Testing & Release

Job description

XPT Software Australia Pty Ltd | Contract

HCM Application Management Services (AMS) Consultant

Melbourne, Australia | Posted on 10/12/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Role: HCM Application Management Services (AMS)Consultant

Experience: 5+ Years

Location: Melbourne, Australia

Role Overview

We are seeking an experienced HCM AMS Consultant to providefunctional application support, maintenance, and continuous improvementservices for Oracle HCM Cloud applications. The consultant will be responsiblefor incident resolution, service request management, system configuration,quarterly release support, stakeholder engagement, and ensuring adherence toagreed service levels. The specific HCM modules in scope will be definedseparately.

Modules: Core HR, absence, recruitment, learning,Talent and succession, performance and goals, Compensation, AI Studio

Key Responsibilities

• ProvideL2/L3 functional support for Oracle HCM Cloud applications.
  
• Analyze,troubleshoot, and resolve incidents, defects, and service requests withinSLA timelines.
  
• Performimpact assessment, configuration changes, testing, and deployment ofapproved enhancements.
  
• SupportOracle quarterly release analysis, regression testing, and productiondeployment activities.
  
• Conductroot cause analysis for recurring issues and recommend permanentsolutions.
  
• Collaboratewith business users, HR stakeholders, and technical teams to ensureseamless service delivery.
  
• Prepareoperational reports, service metrics, and governance updates.
  
• Identifyopportunities for automation, process improvements, and serviceoptimization.
  
• Participatein knowledge management activities and maintain support documentation.
  

Required Skills

• Strongexperience in Oracle HCM Cloud Application Support and Maintenance.
  
• Goodunderstanding of Incident, Problem, Change, and Service Request Managementprocesses.
  
• Experienceworking in AMS/Managed Services environments with SLA-driven support.
  
• Strongtroubleshooting, analytical, and stakeholder management skills.
  
• Experiencein testing, release management, and quarterly patch validation.
  
• Excellentcommunication and documentation skills.