Oracle Cloud Support Officer — ERP & Training

Victorian Government; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

The Department of Jobs, Skills, Industry and Regions is seeking an Oracle Cloud Support Officer in Melbourne to provide support, user enablement and QA for Oracle Cloud apps, focused on Fusion ERP Finance and Procurement. You will handle access provisioning, training, testing and continuous improvement activities.

Key responsibilities include user support, training development and quality assurance for quarterly updates, with the Corporate Services group and IT/Workplace Services as the broader

Qualifications

• Experience supporting enterprise applications such as Oracle Fusion ERP.
• Understanding of finance, procurement or related corporate processes.
• Strong ability to create clear user documentation and training materials.

Responsibilities

• Oracle ERP User Support and Access Management: support and administer access for Oracle Fusion ERP Finance and Procurement.
• User Training, Guidance and Communications: develop and deliver user-focused training and materials.
• Application Testing and Quality Assurance: test and document updates and configuration changes.

Skills

Enterprise App Support

Business Process Knowledge

Communication & Training

Job description

The Department of Jobs, Skills, Industry and Regions is seeking an Oracle Cloud Support Officer in Melbourne to provide support, user enablement and QA for Oracle Cloud apps, focused on Fusion ERP Finance and Procurement. You will handle access provisioning, training, testing and continuous improvement activities.

Key responsibilities include user support, training development and quality assurance for quarterly updates, with the Corporate Services group and IT/Workplace Services as the broader