Oracle Fusion HCM support consultant

Ampstek; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Ampstek is seeking an experienced Oracle Fusion HCM AMS consultant to provide L2/L3 functional support within a Melbourne-based environment. The role focuses on incident resolution, service request handling, system configuration, and quarterly release validation.

You will engage with HR stakeholders and technical teams to deliver continuous improvements, automation opportunities, and robust governance reporting.

Qualifications

• Experience in Oracle HCM Cloud application support and maintenance.
• Familiarity with incident, problem, change and service request processes.
• Experience in AMS/Managed Services with SLA-driven support.
• Strong troubleshooting, analytical and stakeholder management skills.
• Experience in testing, release management and quarterly patch validation.
• Excellent communication and documentation abilities.

Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications.
• Analyze, troubleshoot, and resolve incidents, defects and service requests within SLA timelines.
• Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
• Support Oracle quarterly release analysis, regression testing and production deploymentActivities.
• Conduct root cause analysis for recurring issues and recommend permanent solutions.
• Collaborate with business users, HR stakeholders and technical teams to ensure seamless service delivery.
• Prepare operational reports, service metrics and governance updates.
• Identify opportunities for automation, process improvements and service optimization.
• Participate in knowledge management activities and maintain support documentation.

Skills

HCM Cloud support

Incident management

Change management

Service request management

AMS/Managed services

Troubleshooting

Release management

Patch validation

Communication

Documentation

Job description

Position: Oracle Fusion HCM support consultant

Location: Melbourne

Contract: 12+ MOnths and Extendable

We are seeking an experienced HCM AMS Consultant to provide functional application support, maintenance, and continuous improvement services for Oracle HCM Cloud applications. The consultant will be responsible for incident resolution, service request management, system configuration, quarterly release support, stakeholder engagement, and ensuring adherence to agreed service levels. The specific HCM modules in scope will be defined separately.

Modules: Core HR, absence, recruitment, learning, Talent and succession, performance and goals, Compensation, AI Studio

Key Responsibilities

Provide L2/L3 functional support for Oracle HCM Cloud applications.

Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.

Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.

Support Oracle quarterly release analysis, regression testing, and production deployment activities.

Conduct root cause analysis for recurring issues and recommend permanent solutions.

Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.

Prepare operational reports, service metrics, and governance updates.

Identify opportunities for automation, process improvements, and service optimization.

Participate in knowledge management activities and maintain support documentation.

Required Skills

Strong experience in Oracle HCM Cloud Application Support and Maintenance.

Good understanding of Incident, Problem, Change, and Service Request Management processes.

Experience working in AMS/Managed Services environments with SLA-driven support.

Strong troubleshooting, analytical, and stakeholder management skills.

Experience in testing, release management, and quarterly patch validation.

Excellent communication and documentation skills.