Optical Assistant/Receptionist

Chapman-Davies Optometry; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Scheduling flexibility

On-the-job training

Collaborative team culture

Job summary

Chapman-Davies Optometry is seeking a Casual Optical Assistant/Receptionist to join our friendly team in Lakemba, NSW. You will be the first point of contact for our patients, delivering exceptional customer service whilst assisting our optical professionals in delivering high quality eye care services.

This casual role offers 1–3 days per week with flexibility, on‑the‑job training, and the opportunity to develop skills in optical products, frame and lens options, and patient records management

Qualifications

• Customer-facing experience in healthcare, optical or retail preferred.
• Excellent interpersonal and communication skills.
• Strong organisational abilities and attention to detail.
• Proficient with computer systems and practice management software.
• Willingness to obtain required clearances (Working with Children Check).

Responsibilities

• Greet patients warmly and manage reception duties.
• Schedule appointments and answer calls.
• Process patient payments accurately.
• Prepare patients for eye tests and assist clinicians.
• Help patients select glasses frames and lenses.
• Maintain patient records and privacy compliance.
• Keep reception and clinic tidy and organized.
• Provide information on optical products and manage orders/inventory.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Numeracy skills

Multitasking

Confidentiality

Tools

Practice management software

Job description

Chapman-Davies Optometry is seeking a Casual Optical Assistant/Receptionist to join our friendly team in Lakemba, NSW.

This is a 1-3 day casual position offering flexibility whilst providing essential support to our optometry practice. You will be the first point of contact for our patients, delivering exceptional customer service whilst assisting our optical professionals in delivering high quality eye care services. This role is integral to maintaining the smooth operation of our clinic and ensuring patients have a positive experience from arrival to departure.

What you'll be doing

• Greeting and welcoming patients with warmth and professionalism, making them feel valued from the moment they arrive
• Managing reception duties including scheduling appointments, answering telephone enquiries and handling patient administrative tasks
• Processing patient payments and handling cash or card transactions with accuracy
• Assisting optical professionals by triaging and preparing patients for eye tests
• Helping patients select and try on glasses frames and contact lenses in a consultative manner
• Maintaining accurate patient records and ensuring all documentation is completed correctly and stored securely in compliance with privacy regulations.
• Maintaining the cleanliness and organisation of the practice, including the reception area.
• Providing information about optical products, services and lens options to help patients make informed decisions
• Processing lens orders and managing inventory of frames and optical products
• Supporting the team with general administrative tasks to ensure efficient clinic operations

What we're looking for

• Previous experience in a customer facing role, ideally within healthcare, optical or retail environments
• Strong interpersonal and communication skills with the ability to engage positively with diverse patients
• Excellent organisational abilities and attention to detail, particularly when managing patient records and appointments
• Proficiency with computer systems and experience using practice management software or electronic appointment booking systems (training provided if necessary)
• A professional demeanour and commitment to maintaining confidentiality and patient privacy
• The ability to multitask effectively in a busy environment whilst maintaining accuracy
• Basic numeracy skills for processing transactions and managing payments
• A genuine interest in optical healthcare and a willingness to learn about eye care products and services
• Flexibility and reliability, with the ability to work casual shifts as required
• Current or willingness to obtain a Working with Children Check or other relevant clearances as required

What we offer

• scheduling flexibility
• on the job training
• collaborative team culture

Chapman-Davies Optometry values our team members and offers a supportive working environment where you can develop your skills in the optical healthcare sector. As a casual employee, you will enjoy scheduling flexibility that allows you to balance work with other commitments. You will receive on the job training to develop your knowledge of optical products and practices, supporting your professional growth. We foster a collaborative team culture where your contributions are recognised and appreciated. Working with us provides an excellent opportunity to build experience in the healthcare industry whilst being part of a practice dedicated to delivering outstanding patient care.

About us

Chapman-Davies Optometry is a dedicated optometry practice committed to providing comprehensive eye care and exceptional patient experiences in the Lakemba community. Our mission is to help patients achieve clear vision and healthy eyes through professional optometric services and optical products. We pride ourselves on our friendly, professional team and our approach to eye care. With a focus on building long term relationships with our patients, we create a welcoming environment where people feel comfortable and confident in their eye health decisions. We are an employer that values integrity, excellence and genuine care for our patients and our team.