Optical Assistant

Local Eyes Optometrists; Mackay Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual position

Flexible schedule

Job summary

Local Eyes Optometrists in Mackay, QLD is seeking a reliable Optical Assistant for a casual position to support our optometrists and ensure exceptional patient service. You will greet patients, assist with appointments, and help with frame and lens choices while maintaining records and confidentiality.

Ideal candidates bring strong communication, organisation, and computer skills, with a willingness to learn practice management software.

Qualifications

• Experience in optical practice or reception is advantageous but not required.
• Excellent communication and patient care skills.
• Strong organisation and attention to detail.
• Proficient with computers and practice management software.
• Ability to multi-task in a fast-paced environment.
• Maintain patient confidentiality and privacy compliance.
• Reliable, punctual and flexible to casual hours.
• Interest in optical industry and patient care.
• Current driver’s licence is desirable.

Responsibilities

• Greet patients warmly and manage the reception area.
• Assist with patient appointments, including scheduling and confirmations.
• Support optometrists with pre-testing using imaging and scanning tech.
• Help patients with frame selection and lens options.
• Process payments and handle cash accurately.
• Maintain accurate patient records and confidentiality.
• Restock supplies and keep the practice clean and organised.
• Answer phone enquiries and provide service information.
• Assist with ordering and inventory management.
• Support the team with general administrative duties.

Skills

Communication skills

Organisation

Computer literacy

Confidentiality

Reliability

Flexibility

Tools

Practice management software

Job description

Local Eyes Optometrists is seeking a reliable and enthusiastic Optical Assistant to join our team in Mackay, QLD. This is a casual position that offers flexibility whilst contributing meaningfully to our optical practice. As an Optical Assistant, you will play an important role in supporting our optometrists and ensuring our patients receive exceptional service during their visits. You will be the first point of contact for many of our clients, making your contribution vital to the success of our practice and patient satisfaction.

What you'll be doing

• Greeting patients warmly and professionally upon arrival and managing the reception area
• Assisting with patient appointments, including scheduling and confirming bookings
• Supporting optometrists with pre-testing patients using imaging and scanning technology
• Helping patients with frame selection and providing advice on lens options
• Processing payments and handling cash transactions accurately
• Maintaining accurate patient records and ensuring confidentiality at all times
• Restocking supplies and keeping the practice clean, tidy and organised
• Answering telephone enquiries and providing information about services and products
• Assisting with ordering and inventory management
• Supporting the team with general administrative duties as required

What we're looking for

• Previous experience working in an optical practice, reception or customer service environment is advantageous but not essential
• Strong communication skills and a friendly, approachable manner with patients of all ages
• Excellent organisational abilities and attention to detail
• Proficiency with computers and practice management software (training provided)
• Ability to work efficiently in a fast-paced environment and manage multiple tasks
• A commitment to maintaining patient confidentiality and adhering to privacy regulations
• Reliability and punctuality, with flexibility to accommodate casual work requirements
• A genuine interest in the optical industry and patient care
• Current driver's licence (desirable)

What we offer

• Working at Local Eyes Optometrists means joining a supportive and professional team dedicated to excellence in eye care.
• We value our staff and offer a welcoming workplace culture where your contribution is recognised and appreciated.
• This casual role provides flexibility to suit your lifestyle whilst allowing you to gain valuable experience in the optical industry.
• You will have the opportunity to develop your skills and knowledge through on-the-job training and exposure to modern optical practice standards.
• We are committed to the wellbeing of our team members and encourage a collaborative environment where communication and support are paramount.

About us

Local Eyes Optometrists is a trusted optical practice serving the Mackay community with a commitment to providing high-quality eye care and exceptional customer service. We believe in making quality eyecare accessible and affordable to all our patients. Our experienced team of optometrists and support staff work together to deliver comprehensive eye examinations, professional advice on eyewear, and personalised care. We pride ourselves on our friendly, patient-centred approach and our dedication to helping our community see their best.