Optical Dispenser

Teachers Health Group; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Leave benefits

Private health insurance discount

Central location near public transport

Wellbeing program

Supportive team culture

Job summary

Teachers Health Group in Sydney’s Surry Hills Health Centre is seeking a motivated Optical Dispenser to join our friendly Optical team. You’ll help patients choose frames and lenses, interpret prescriptions, and manage orders from start to finish with a focus on service excellence.

Reporting to the Health Centre Manager, you’ll work closely with Optometrists and fellow team members, maintain accurate records, support clinical workflows, and contribute to a positive, collaborative practice

Qualifications

• 1 year of experience in the optical industry (health fund or eyecare centre valued).
• Strong customer service and/or retail sales experience.
• Knowledge of frame and lens selection, fitting and adjustments.

Responsibilities

• Provide expert advice on frames, lenses, sunglasses and optical appliances tailored to prescriptions, lifestyle and budget.
• Interpret optical prescriptions and accurately fit, adjust and dispense eyewear.
• Facilitate bookings, process transactions, and manage patient orders end-to-end.
• Assist Optometrists during testing and support clinical workflows as required.
• Manage stock processes including ordering, stock entry and inventory control.
• Perform opening and closing duties, including settlement and reconciliation.
• Promote Optical and wider Teachers Health products and services.
• Maintain accurate records and comply with regulations, contributing to a positive team environment.

Skills

Customer service

Retail sales

Frame & lens selection

Education

Certificate in Optical Dispensing

Tools

Microsoft Office

Optical systems

Job description

Make a genuine difference to patients’ lives with every shift.

We’re looking for a motivated and customer‑centred Optical Dispenser to join the friendly Optical team at our Surry Hills Health Centre. If you enjoy helping patients find the right optical solutions, thrive in a fast-paced retail health environment, and value flexibility in your working life, this could be the perfect opportunity for you.

Why you’ll love working with us

At our Health Centre, no two days are the same. You’ll be part of a welcoming and experienced team of Dispensers and Optometrists who work collaboratively to deliver outstanding patient care. Our modern practice uses the latest diagnostic technology and offers a wide range of frames, lenses, and optical solutions to meet the diverse needs of our patients.

We value teamwork, quality service, and genuine care for our patients and for each other.

About The Role

As an Optical Dispenser, you’ll play a key role in supporting the delivery of high-quality optical services from end to end. Reporting to the Health Centre Manager, you’ll assist patients with frame and lens selection, interpret prescriptions, manage orders and appointments, and provide excellent customer service throughout their Optical journey.

You’ll work closely with your Optical team mates and the wider Health Centre team to ensure patients receive tailored, practical solutions aligned with their visual needs, lifestyle, and budget.

What You’ll Be Doing

• Provide expert advice on frames, lenses, sunglasses, and optical appliances, tailored to patient prescriptions, lifestyle, and budget
• Interpret optical prescriptions and accurately fit, adjust, and dispense optical appliances
• Facilitate bookings, process transactions, and manage patient orders end-to-end
• Assist Optometrists during testing and support clinical workflows as required
• Manage stock processes including ordering, stock entry, and inventory control
• Perform opening and closing duties, including settlement and reconciliation
• Promote Optical and wider organisational products and services
• Resolve customer enquiries professionally, maintain accurate records, comply with regulations, and contribute to a positive team environment

What we’re looking for

You’re a friendly, detail‑oriented Optical Dispenser who enjoys delivering excellent customer service. You communicate clearly, take pride in your technical skills, and enjoy helping patients feel confident in their optical choices.

Essential Requirements

• Minimum 1 year’s experience in the optical industry (health fund or eyecare centre highly regarded) and relevant qualification (Certificate in Optical Dispensing or Optical Mechanics)
• Strong customer service and/or retail sales experience
• Solid knowledge of frame and lens selection, fitting, and adjustments
• High attention to detail with strong organisational and computer skills (including Microsoft Office and optical systems)
• Ability to work independently and in a team, with flexibility to work a full-time roster (Monday-Saturday)

What we offer

• Attractive leave benefits
• Subsidised private health insurance & discounts on Teachers Health products and services
• A modern, centrally located workplace, close to public transport and amenities
• Access to a comprehensive employee wellbeing program
• A supportive, collaborative team culture that values quality, trust and teamwork

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with ***email_hidden***