Optical Assistant: Frame Fitting & Customer Care

Specsavers; Ballarat; On-site; AUD 42,000 - 54,000; Full time

Job summary

Specsavers Ballarat and Wendouree are seeking an Optical Assistant to join our team. You will provide high level customer service on the retail floor, assist customers with frame selection, and offer in-depth product information.

You will manage a busy diary of appointments, adjust and fit frames, and ensure store merchandising and cleanliness meet Specsavers standards. The successful candidate will bring 2+ years in a customer service/retail role, a proactive, humorous attitude, excellent

Qualifications

• Previous experience of 2yrs or more in a customer service/retail role or similar
• A self-starter with a sense of humour who enjoys variety and a busy environment
• Excellent verbal and written skills with strong attention to detail
• The ability to build genuine and supportive relationships with colleagues and customers

Responsibilities

• Provide high level customer service on the retail floor and assist with selecting frames and provide in depth product information
• Managing our busy diary of customer appointments
• Adjusting and fitting customers frames and ensuring our product exceedes their expectations
• Ensure merchandising standards are met including general cleanliness of the store

Skills

Customer service

Retail experience

Communication skills

Attention to detail

Job description

Specsavers Ballarat and Wendouree are seeking an Optical Assistant to join our team. You will provide high level customer service on the retail floor, assist customers with frame selection, and offer in-depth product information.

You will manage a busy diary of appointments, adjust and fit frames, and ensure store merchandising and cleanliness meet Specsavers standards. The successful candidate will bring 2+ years in a customer service/retail role, a proactive, humorous attitude, excellent