Optical Assistant: Frame Stylist & Customer Care Pro

Specsavers; Maryborough; On-site; AUD 40,000 - 50,000; Part time

Job summary

Specsavers is seeking an Optical Assistant in Australia to deliver high-quality customer service on the retail floor, assist customers with frame selection, and support KPI targets. You will share product knowledge, manage appointments, and help maintain tidy merchandising and store presentation.

The role requires a proactive, reliable team member with strong communication skills and an interest in Optical Retail, willing to work flexible retail hours including Thursday evenings and alternating

Qualifications

• Passion for customer service and aftercare.
• Ability to build rapport with customers.
• Good personal presentation.
• Initiative, punctuality and reliability.
• Interest in Optical Retail.
• Team player.
• Flexibility to work retail hours including Thursday evening and one Saturday fortnight.

Responsibilities

• Provide high-level customer service on the retail floor and assist with frame selection while maintaining sales and KPI targets.
• Provide in-depth product information to customers.
• Manage the busy diary of customer appointments.
• Adjust and fit customer frames to ensure products meet expectations.
• Ensure merchandising standards and store cleanliness.

Skills

Customer service

Interpersonal skills

Sales focus

Retail experience

Teamwork

Communication skills

Presentation

Reliability

Punctuality

Initiative

Job description

Specsavers is seeking an Optical Assistant in Australia to deliver high-quality customer service on the retail floor, assist customers with frame selection, and support KPI targets. You will share product knowledge, manage appointments, and help maintain tidy merchandising and store presentation.

The role requires a proactive, reliable team member with strong communication skills and an interest in Optical Retail, willing to work flexible retail hours including Thursday evenings and alternating