Casual

Specsavers; Maryborough; On-site; AUD 40,000 - 50,000; Part time

Job summary

Specsavers is seeking an Optical Assistant in Australia to deliver high-quality customer service on the retail floor, assist customers with frame selection, and support KPI targets. You will share product knowledge, manage appointments, and help maintain tidy merchandising and store presentation.

The role requires a proactive, reliable team member with strong communication skills and an interest in Optical Retail, willing to work flexible retail hours including Thursday evenings and alternating

Qualifications

• Passion for customer service and aftercare.
• Ability to build rapport with customers.
• Good personal presentation.
• Initiative, punctuality and reliability.
• Interest in Optical Retail.
• Team player.
• Flexibility to work retail hours including Thursday evening and one Saturday fortnight.

Responsibilities

• Provide high-level customer service on the retail floor and assist with frame selection while maintaining sales and KPI targets.
• Provide in-depth product information to customers.
• Manage the busy diary of customer appointments.
• Adjust and fit customer frames to ensure products meet expectations.
• Ensure merchandising standards and store cleanliness.

Skills

Customer service

Interpersonal skills

Sales focus

Retail experience

Teamwork

Communication skills

Presentation

Reliability

Punctuality

Initiative

Job description

Want to work for a multi award winning retailer? Then look no further! As the fastest growing optical retail group in the world, Specsavers strive to be the best professional healthcare provider in Australia and New Zealand, offering the ultimate in affordable eye care, eye wear, hearing aids and care. We pride ourselves on our culture and people by providing a fun and supportive working environment for our staff.

A passion for providing the highest customer service and aftercare, along with maintaining Sales and KPI'S

Able to build rapport & adopts good interpersonal skills when dealing with customers

Good standard of personal presentation

Initiative, punctuality and reliability

An interest in Optical Retail

Able to work cohesively and productively within a team

Flexible to work retail hours which will include 1 Thursday evening and 1 Saturday a fortnight

We are currently seeking an Optical Assistant to join our dynamic team.

Playing a pivotal role in our stores, you will be responsible for:

Providing a high-level customer service on the retail floor, and assisting with frame selection, whilst maintaining sales and KPI'S

Providing in-depth product information

Managing our busy diary of customer appointments

Adjusting and fitting customers frames - ensuring our product exceeds their expectations

Ensuring merchandising standards are met, including general cleanliness of the store.

As Optical Assistant you will possess the following skills and experience:

Previous Sales experience is a bonus, but is not required

A self-starter with a sense of humor who enjoys variety and a busy environment

Excellent verbal and written communications skills, with strong attention to detail

The ability to build genuine and supportive relationships with colleagues and customers.

Great communication skills along with sound computer and smart phone knowledge