Ops & Scheduling Specialist — Part-Time

Hunter Coast Therapy Pty Ltd; Newcastle City Council; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Happy workplace certification

Flexible schedule

Job summary

Hunter Coast Therapy Pty Ltd is seeking an Administration & Scheduling Coordinator to join their Adamstown clinic. The role focuses on keeping the diary tidy, managing client bookings and waitlists, and maintaining compliant records to ensure a smooth client and therapist experience.

You’ll work in-clinic three days per week with a pathway to full-time as the team grows, reporting to Directors Zander and Shannen.

Qualifications

• Experience in administration, reception or scheduling, preferably healthcare or NDIS settings.
• Strong communication skills with a warm, professional phone and email manner.
• Excellent organisation and attention to detail.

Responsibilities

• Manage appointment bookings, cancellations and rebookings across the clinical team.
• Monitor diary gaps and proactively fill capacity, including waitlist management.
• Maintain client records in Splose and ensure compliance documents are updated.
• Coordinate diary management and scheduling processes to maximise efficiency.
• Support the Directors with administrative tasks and contribute to process improvements.

Skills

Administration

NDIS exposure

Booking software (Splose)

Client communications

Attention to detail

Tools

Splose

Slack

Job description

Hunter Coast Therapy Pty Ltd is seeking an Administration & Scheduling Coordinator to join their Adamstown clinic. The role focuses on keeping the diary tidy, managing client bookings and waitlists, and maintaining compliant records to ensure a smooth client and therapist experience.

You’ll work in-clinic three days per week with a pathway to full-time as the team grows, reporting to Directors Zander and Shannen.