Part-time Scheduling & Operations Coordinator

Shane's Trees; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Part-time role

20-30 hours per week

Flexible hours

Supportive team culture

Job summary

Shane's Trees in Sydney's Sutherland Shire is seeking a Scheduler Assistant to coordinate daily operations between clients and field crews. This is a part-time role with flexible hours and a focus on delivering outstanding customer service.

The successful candidate will manage scheduling, keep clients informed, and supply crews with the information and resources they need to deliver a seamless service experience. Experience in scheduling and admin is valued.

Qualifications

• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Capable of multitasking and working effectively under pressure.
• High attention to detail and problem-solving capability.
• Solid experience in scheduling, operations coordination, administration or a similar role.
• Technically capable across software and in-house platforms.

Responsibilities

• Schedule accepted quotes and coordinate daily crew movements
• Adjust schedules to accommodate changing priorities, weather conditions and equipment
• Monitor staff availability, leave requests and roster changes
• Ensure crews are assigned to work appropriate to their qualifications, licences and competencies
• Communicate clear daily work instructions, priorities, and updates to crews and Team Leaders
• Maintain regular communication with clients and provide updates on scheduling, job progress and completion
• Deliver a consistently high standard of customer service and ensure a positive client experience
• Prepare and issue client invoices upon completion of works
• Maintain accurate records and reporting through company databases and online platforms

Skills

Scheduling

Customer service

Communication

Time management

Multitasking

Detail-oriented

Tools

Calendar software

CRM

Microsoft Office

Job description

Shane's Trees in Sydney's Sutherland Shire is seeking a Scheduler Assistant to coordinate daily operations between clients and field crews. This is a part-time role with flexible hours and a focus on delivering outstanding customer service.

The successful candidate will manage scheduling, keep clients informed, and supply crews with the information and resources they need to deliver a seamless service experience. Experience in scheduling and admin is valued.