Operations Team Leader — Flexible, High-Impact Coordination

Royal Flying Doctor Service; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment allowance

Job summary

The Royal Flying Doctor Service is seeking a capable Team Leader to oversee the Operations Coordination Centre in a Darwin-based environment. You will lead, coach and support Operations Coordinators, ensuring efficient service delivery and resilience during high-demand periods.

This full-time role requires strong leadership, stakeholder engagement and change-management skills to sustain performance, safety and continuous improvement across remote healthcare aviation operations.

Qualifications

• Experience in emergency services and/or aviation coordination, communications and logistics.
• Demonstrated ability to lead, motivate and develop high-performing teams.
• Highly developed verbal and written communication, negotiation and interpersonal skills.
• The ability to work autonomously and contribute effectively within multidisciplinary environments.
• A strong customer service focus and professional approach to stakeholder engagement.
• Demonstrated resilience and adaptability within dynamic operational environments.
• The ability to empower others to take ownership and accountability for outcomes.
• Sound understanding of contemporary human resource and change management principles and practices.
• Proficiency in Microsoft Office and other relevant business applications

Responsibilities

• Lead, coach and develop the OCC team, building a highly engaged and high-performing culture.
• Provide leadership, guidance and operational support to Operations Coordinators, particularly during periods of high or complex workloads.
• Monitor operational performance and actively manage key performance indicators and response times.
• Ensure the team has the procedures, resources and skills required to perform effectively and efficiently.
• Prepare and manage OCC rosters and provide after-hours operational on-call support.
• Build strong and collaborative relationships with key internal and external stakeholders to support effective service delivery.
• Promote innovation, continuous improvement and positive organisational change.
• Maintain currency within the Operations Coordinator function, including providing roster relief when required.
• Support disaster and major incident preparedness through relevant training, exercises and operational responses.

Skills

Emergency services experience

Aviation coordination

Leadership and development

Stakeholder engagement

HR change management

MS Office proficiency

Job description

The Royal Flying Doctor Service is seeking a capable Team Leader to oversee the Operations Coordination Centre in a Darwin-based environment. You will lead, coach and support Operations Coordinators, ensuring efficient service delivery and resilience during high-demand periods.

This full-time role requires strong leadership, stakeholder engagement and change-management skills to sustain performance, safety and continuous improvement across remote healthcare aviation operations.