Logistics Operations Support Specialist

Dragonfly; Adelaide; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Award hourly rate

Growth opportunities

Team environment

Job summary

Dragonfly invites a hands-on Operations Support Team Member to join our Regency Park delivery centre in Adelaide. You’ll support daily delivery operations, prepare reports, track packages, liaise with drivers and partners, and help keep our flow of parcels running smoothly.

With a focus on customer updates, issue resolution, and safety, this role suits someone with warehouse experience, strong communication, and a solutions mindset who wants growth within a fast-paced e-commerce logistics

Qualifications

• Previous experience in an operations, transport or warehouse environment.
• Strong customer service and solutions-focused mindset.
• Excellent communication skills.
• Proficiency in Microsoft Office and other relevant software.
• Ability to lift up to 25kgs.

Responsibilities

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on-the-ground support.
• Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and escalate any issues or special cases to Supervisors as needed.

Skills

Customer service

Communication

Microsoft Office

Load handling

Tools

Microsoft Office

Job description

Dragonfly invites a hands-on Operations Support Team Member to join our Regency Park delivery centre in Adelaide. You’ll support daily delivery operations, prepare reports, track packages, liaise with drivers and partners, and help keep our flow of parcels running smoothly.

With a focus on customer updates, issue resolution, and safety, this role suits someone with warehouse experience, strong communication, and a solutions mindset who wants growth within a fast-paced e-commerce logistics