Administration Officer

Iaawg; Coffs Harbour City Council; Sur place; AUD 74 000 - 90 000; Plein temps

Avantages offerts par ce poste

Rewarding work

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Additional annual leave

Mission Australia Thank You Day

Work Anniversary Day off

Résumé du poste

Mission Australia is seeking an organised Administration Officer to join the Coffs Harbour Centre. This role delivers front-desk reception and essential administrative support to help connect individuals and families with services they need to thrive.

You'll work closely with the Centre Coordinator and team, providing professional, trauma-informed customer service, manage enquiries, appointments, and records, and contribute to a welcoming, efficient community hub through five days per week,

Qualifications

• Experience in administration, reception, customer service, or office support roles.
• Certificate in Business Administration or similar qualification (highly regarded).
• Strong customer service skills with diverse backgrounds.
• Experience supporting people experiencing vulnerability or disadvantage.
• Cultural awareness and respect for Aboriginal and Torres Strait Islander peoples.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and computer-based systems.
• Current Driver Licence.
• National police history check and working with children/vulnerable people clearance.

Responsabilités

• Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support.
• Deliver person-centred and trauma-informed customer service to a diverse range of community members.
• Assist individuals to connect with appropriate services and supports.
• Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management.
• Maintain client confidentiality and ensure information is managed per policy.
• Support staff with Mission Australia systems and government platforms.
• Manage office supplies and coordinate general site administration.
• Help maintain a safe, welcoming, and professional environment.
• Contribute positively to a collaborative and supportive team culture.

Connaissances

Reception services

Customer service

Data entry

Microsoft Office

Office support

Formation

Certificate in Business Administration

Outils

Government platforms

Description du poste

Five Days per week| Immediate Start| Contract to February 2027 Extension possible | Three days per week Salary: $81903 FTE per annum + Super + Not for Profit Salary Packaging Location: Coffs Harbour NSW 2450

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Looking for a role where your administration skills can make a genuine difference in your local community? Mission Australia is seeking an organised, customer-focused Administration Officer to join the Coffs Harbour Mission Australia Centre (MAC). This is an exciting opportunity to be part of a well-established community hub that connects individuals and families with the services, support, and resources they need to thrive. This position offers the security of a full-time, 5-day-per-week contract through to February 2027, with the opportunity to continue in the role 3 days per week beyond February 2027, subject to operational requirements. As the welcoming face of the Centre, you'll play a vital role in creating a positive experience for community members, visitors, and service providers. Working closely with the Centre Coordinator and wider team, you'll provide high-quality reception and administrative support that helps keep the Centre running smoothly and efficiently. No two days will be the same as you support a busy and purpose-driven environment focused on strengthening community connections and improving outcomes for people experiencing disadvantage.

• Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support.
• Deliver exceptional, person-centred and trauma-informed customer service to a diverse range of community members.
• Assist individuals to connect with appropriate services and supports.
• Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management.
• Maintain client confidentiality and ensure information is managed in accordance with Mission Australia policies.
• Support staff with Mission Australia systems and government platforms.
• Manage office supplies and coordinate general site administration requirements.
• Help maintain a safe, welcoming, and professional environment for visitors, staff, and community partners.
• Contribute positively to a collaborative and supportive team culture.

Requirements for Success

You are an experienced administrator who thrives in a people-focused environment. You enjoy building positive relationships, have excellent attention to detail, and are passionate about providing outstanding support to both colleagues and community members.

• Experience in administration, reception, customer service, or office support roles.
• Certificate in Business Administration or similar qualification (highly regarded).
• Strong customer service skills with the ability to engage respectfully with people from diverse backgrounds.
• Experience working with or supporting people experiencing vulnerability, disadvantage, mental health challenges, or complex life circumstances.
• Cultural awareness and commitment to working respectfully with Aboriginal and Torres Strait Islander peoples and communities.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and computer-based systems.
• A positive, proactive, and team-oriented approach.
• Current Driver Licence.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day
• Extra leave including: Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]. Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of our challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential. That's why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.