Operations Support Officer

Mission Australia; Toowoomba Regional; On-site; AUD 54,000 - 78,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Free confidential counselling

Volunteering opportunities

Extra leave including MissionAustralia

Thank You Day & Work Anniversary Day

Job summary

Mission Australia Housing is seeking an Operations Support Officer in Toowoomba, 21 hours per week, flexible 3 or 4 days. You will support tenancy, allocations, maintenance and customer service while collaborating with tenants, contractors and internal teams to deliver housing outcomes.

This role offers not-for-profit benefits, a competitive hourly rate with super, and opportunities to contribute to safe, secure housing for Australians in need.

Qualifications

• Strong administration and organisational skills within housing, social housing, or property management.
• Outstanding customer service and ability to engage with diverse tenants.
• Excellent communication and interpersonal skills with attention to detail.
• Ability to coordinate multiple tasks and manage compliance requirements.

Responsibilities

• Provide operational and admin support across housing services, including tenancy management, allocations, maintenance coordination.
• Coordinate property offers, allocations and viewings, ensuring a positive applicant experience.
• Provide relief for Housing Officer and Asset Officer as required.
• Maintain accurate tenant, property and operational records.
• Triage and manage maintenance requests with contractors and internal teams.
• Engage with tenants and community partners to support outcomes.
• Assist with tenant engagement, referrals to support services, and complaints resolution.

Skills

Administration

Customer service

Record keeping

Stakeholder engagement

Job description

Permanent Part-Time Position (21 hours per week, flexible 3 or 4 days per week)Location: Toowoomba, QLD 4350Hourly Rate: $47.93 + Super + NFP Salary Packaging BenefitsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all.Your opportunityJoin Mission Australia Housing as an Operations Support Officer and play a key role in helping people access and sustain safe, secure housing. In this varied and rewarding role, you will support tenancy, allocations, maintenance, and customer service functions while working closely with tenants, applicants, contractors, and internal teams to deliver positive housing outcomes.You will also provide operational support across tenancy and asset services, including acting as relief for Housing Officers and Asset Officers when required to ensure seamless service delivery. This part-time opportunity (3-4 days per week) offers flexibility, variety, and the chance to make a genuine difference every day. If you're organised, people-focused, and passionate about supporting communities to thrive, we'd love to hear from you.Your key responsibilities will be to:Provide operational and admin support across housing services, including tenancy management, allocations, maintenance coordination, and administration.Coordinate property offers, allocations, and viewings, ensuring positive experience for applicants and compliance with organisational requirements.Provide operational support across tenancy and asset functions, including acting as relief for Housing Officer and Asset Officer on their absence or when required.Act as a key point of contact for tenants, applicants, and stakeholders, delivering high-quality customer service and timely support.Maintain accurate tenant, property, and operational records, ensuring compliance with organisational and regulatory standards.Triage and manage maintenance requests, liaising with contractors and internal teams to ensure timely resolution of issues.Build and maintain positive relationships with tenants, community partners, government agencies, and internal stakeholders.Assist with tenant engagement initiatives, referrals to support services, complaints resolution, and community participation activities to enhance tenant outcomes.Requirements for successStrong administration and organisational skills working within community housing, social housing, property management, or a similar sector.Outstanding customer service skills with the ability to build rapport and deliver positive outcomes for tenants and applicants.Excellent communication and interpersonal skills, with confidence engaging with people from diverse backgrounds.Strong attention to detail and accuracy when managing records, documentation, and compliance requirements.Ability to coordinate multiple tasks.A compassionate, resilient, and solutions-focused approach, with a genuine commitment to supporting vulnerable communities.A valid Australian Driver's Licence is required.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:Rewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your taxFree external, confidential counsellingVolunteering opportunitiesOpportunity to purchase additional annual leaveExtra leave including: Mission Australia Thank You Day & Work Anniversary Day offOur cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email [e-mail] strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]