Operations Support – Marketplace ANZ

eTeam; Sydney; Hybrid; AUD 95,000 - 160,000; Full time

Job summary

eTeam in Sydney, NSW, is seeking an Operations Support - Marketplace ANZ on a 12-month contract with a hybrid work arrangement. The role focuses on analyzing marketplace data, delivering actionable insights, and driving operational improvements across ANZ.

The ideal candidate will have 3+ years in operations/data analysis, strong Excel and SQL skills, and experience with Tableau or similar tools. You will work with cross-functional teams to enhance performance and customer outcomes.

Qualifications

• Minimum 3 years of experience in Operations, Business Analysis, Data Analysis, Marketplace Operations, or a related field.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Excel or Google Sheets.
• Experience with SQL, Python, and/or data visualization tools such as Tableau.
• Strong project management and organizational skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to thrive in a fast-paced, cross-functional environment.

Responsibilities

• Analyse large datasets to identify trends, performance gaps, and growth opportunities across marketplace operations.
• Develop actionable insights and recommendations to support business decisions.
• Design, implement, and monitor operational initiatives that improve supply, demand, pricing, and delivery performance.
• Own weekly and monthly reporting, dashboards, and marketplace health monitoring.
• Support quality improvement, fraud prevention, and operational excellence initiatives.
• Collaborate with cross-functional teams including Operations, Product, Data Science, and other stakeholders.
• Drive automation and process improvements using data, AI, and technology solutions.

Skills

Analytical thinking

Problem solving

Excel

SQL

Python

Tableau

Communication

Project management

Stakeholder engagement

Cross-functional collaboration

Tools

Tableau

SQL

Python

Job description

Role: Operations Support - Marketplace ANZ

Location: Sydney, NSW (Hybrid)

Employment Type: 12-Month Contract

Experience Level: 3+ Years

Join a dynamic Marketplace Operations team supporting Australia and New Zealand, where you'll play a key role in improving marketplace performance, operational efficiency, and customer experience. This opportunity is ideal for analytical professionals who enjoy working with data, solving business challenges, and driving operational initiatives in a fast-paced environment.

Key Responsibilities

• Analyse large datasets to identify trends, performance gaps, and growth opportunities across marketplace operations.
• Develop actionable insights and recommendations to support business decisions.
• Design, implement, and monitor operational initiatives that improve supply, demand, pricing, and delivery performance.
• Own weekly and monthly reporting, dashboards, and marketplace health monitoring.
• Support quality improvement, fraud prevention, and operational excellence initiatives.
• Collaborate with cross-functional teams including Operations, Product, Data Science, and other stakeholders.
• Drive automation and process improvements using data, AI, and technology solutions.

Required Skills & Experience

• Minimum 3 years of experience in Operations, Business Analysis, Data Analysis, Marketplace Operations, or a related field.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in Excel or Google Sheets.
• Experience with SQL, Python, and/or data visualization tools such as Tableau.
• Strong project management and organizational skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to thrive in a fast-paced, cross-functional environment.

Nice to Have

• Experience in marketplace, delivery, logistics, or supply-demand operations.
• Exposure to fraud, risk, trust & safety, or quality operations.
• Experience building dashboards and recurring reporting for senior stakeholders.
• Knowledge of AI and automation tools for process optimization.