Market Operations Associate

Scaleup; Sydney; Hybrid; AUD 110,000 - 130,000; Full time

Benefits offered by this job

12% Super

25% target bonus

Hybrid work model

Brand-new Sydney office hub

Job summary

ScaleUp in Sydney seeks a Market Operations Associate to monitor and support a fast-paced prediction market platform, ensuring fair and stable markets for institutional clients. You will work closely with engineering, product, and leadership teams to resolve issues and improve the trading environment.

The role requires strong judgment under pressure, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Experience in trading operations, markets or financial tech preferred.
• Ability to operate in real-time, high-visibility environments.
• Excellent communication with technical and non-technical stakeholders.
• Willingness for event-driven on-call work schedule.

Responsibilities

• Develop deep expertise in the company’s trading systems and interfaces.
• Provide timely technical and non-technical support to market participants.
• Monitor system integrity and the trading environment in real time.
• Maintain and update listed event contracts with accurate specs.
• Execute, document, and refine operational procedures and controls.
• Gather user feedback and escalate critical issues to engineering.
• Design and maintain simple automation scripts to reduce risk.
• Collaborate with Technology Operations and other teams to support initiatives.
• Participate in on-call rotation and event-driven schedules.

Skills

Strong judgment under pressure

Excellent communication

Attention to detail

Proactive learner

Education

Bachelor’s degree or equivalent

Tools

Python

SQL

Rundeck

Job description

ScaleUp is proud to be partnering with a global, heavily funded financial technology joint venture backed by two of the absolute leaders in retail brokerage and quantitative market making. By combining massive retail scale with elite quantitative trading power, this company has built a premier, CFTC-regulated prediction market exchange.

This is a highly agile, engineering-first environment where your technical voice is actually heard. Because their markets operate 24/7/365, they are establishing Sydney as their critical APAC operational hub. We are looking for an ambitious Market Operations Associate to join their growing team on the ground in Sydney.

The Market Operations Associate role sits at the heart of a cutting-edge prediction market platform, ensuring markets run smoothly, fairly, and reliably for institutional clients. The position blends real-time market monitoring, client support, and operational excellence with hands-on collaboration across engineering, product, and leadership teams. Success in this role means rapidly resolving mission-critical issues, maintaining robust operational controls, and using data and automation to continually improve the trading environment. It offers a strong platform for an operations-focused professional to deepen expertise in trading systems, market structure, and financial technology.

Key Responsibilities:

• Develop deep expertise in the company’s trading systems, market functionality, order types, and external interfaces.
• Provide timely technical and non-technical support to market participants, including FCMs, clearing banks, and institutional partners, resolving access and usage issues across trading, clearing, and data services.
• Monitor system integrity and the overall trading environment in real time to help ensure a fair, orderly, and stable market.
• Maintain and update listed event contracts, ensuring product specifications, trading parameters, and settlement terms are accurate and consistently applied.
• Execute, document, and refine operational procedures and controls that underpin daily market operations.
• Gather and synthesize user feedback, preparing clear documentation and coordinating communications when escalating critical issues to engineering and technology operations teams.
• Design, build, and maintain simple automation scripts and tools that streamline manual processes and reduce operational risk for the Market Operations function.
• Collaborate closely with Technology Operations, Product Management, Sales, Quality Assurance, Compliance, and Regulatory teams to support initiatives, resolve cross-functional issues, and enhance the client experience.
• Participate in an on-call rotation and flexibly adjust working hours to support an event-driven market schedule and urgent client needs.

Requirements:

• Bachelor’s degree or an equivalent combination of relevant education and professional experience.
• At least 2 years of experience in trade support, quantitative trade consulting, middle-office operations, compliance, or systems engineering within an institutional trading, brokerage, or exchange environment.
• Proven ability to operate in real-time, high-visibility situations with strong judgment, composure, and problem-solving skills.
• Disciplined attention to detail and a strong commitment to accuracy, operational controls, and documentation.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience with or demonstrated capacity to quickly acquire new concepts and tools, including beginner-level programming or scripting (e.g., Python and/or SQL).
• Evidence of initiative and intellectual curiosity, with a track record of delving beyond surface-level issues to build subject matter expertise.
• Willingness and availability to support an event-driven work schedule, including participation in on-call support as required.

Nice to Have:

• Professional exposure to electronic trading platforms, institutional brokerage, exchanges, or US futures market structure.
• Hands-on Python programming experience, including writing simple scripts to automate manual processes or support operational tasks.
• Data analysis experience using Python or SQL, including the ability to query large datasets and interpret results to inform decision-making.
• Familiarity with automation scheduling or orchestration tools such as Rundeck, or similar platforms used in production operations.

Culture:

People enjoy working in this team because they collaborate with highly capable global peers in a flat, zero-bureaucracy startup environment. The culture explicitly champions potential over pedigree, giving you complete autonomy to build elegant solutions, automate legacy workflows, and directly impact a fast-growing global platform. It is an intellectually driven arena designed for continuous learning, fast iteration, and high-impact operational engineering.

• Salary between $110,000 to $130,000 AUD base plus 12% Super.
• Aggressive 25% target bonus structure.
• Standard AU daytime hours with remote WFH shifts on weekends.
• Flexible hybrid model with a brand-new Sydney office hub.