Operations Supervisor

NZ National Networks Limited; City of Hobart; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Upskilling and mentoring

Flexible work options

Parental leave policy

Peer recognition awards

Job summary

Team Global Express in Hobart seeks a PM Operations Supervisor to oversee daily PUD operations, coordinating drivers, vehicles and labour to ensure safe, on-time freight handling. You’ll lead a team, monitor service levels, and drive continuous improvement while maintaining CoR and WHS compliance, reporting outcomes and resolving service issues with customers and staff.

You’ll bring leadership experience in transport/logistics, strong communication skills, and the ability to balance competing

Qualifications

• Demonstrated leadership or supervisory experience in transport, freight, logistics or distribution.
• Strong understanding of pick-up and delivery operations and time-critical freight movements.
• Experience leading teams including drivers, forklift operators, freight handlers or warehousing staff.
• Knowledge of Chain of Responsibility, WHS and compliance obligations.
• Ability to coordinate labour, fleet and equipment to meet daily service needs.
• Capable of managing competing priorities and making effective operational decisions.
• Strong communication and stakeholder management across teams.
• Experience monitoring performance, service levels and productivity KPIs.
• Problem-solving skills to implement practical improvements.
• Proficient with Microsoft Office and reporting tools.

Responsibilities

• Lead daily PUD operations to ensure freight is collected, processed and delivered on time.
• Coordinate drivers, vehicles, forklift operators and labour to meet requirements.
• Monitor service performance, DIFOT outcomes and identify improvement opportunities.
• Support route execution, fleet utilisation and labour planning for efficiency.
• Provide frontline leadership, coaching and performance support to the team.
• Handle day-to-day operational challenges and timely decision making.
• Ensure compliance with procedures, CoR obligations and WHS requirements.
• Conduct safety conversations, toolbox talks and briefings with staff.
• Collaborate with customers and internal stakeholders to resolve issues.
• Promote accountability, teamwork, continuous improvement and customer focus.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Time management

Safety compliance

Team coordination

Operational planning

Education

Logistics / Transport qualification

Tools

Microsoft Office

Operational reporting systems

Job description

About the role

Team Global Express is seeking a PM Operations Supervisor to join our team based at Hobart Airport, Cambridge. This is a Full Time Permanent Position, where you'll work closely with drivers, dockhands and the wider operational team to coordinate daily activities, address operational challenges, maximise resource utilisation and ensure service commitments are delivered safely and efficiently.

Key responsibilities include:

• Leading daily PUD operations to ensure freight is collected, processed and delivered safely and on time
• Coordinating drivers, vehicles, forklift operators and labour resources to meet operational and customer requirements
• Monitoring service performance, productivity and DIFOT outcomes while identifying opportunities for improvement
• Supporting route execution, fleet utilisation and labour planning to maximise operational efficiency
• Providing frontline leadership, coaching and performance support to operational team members
• Managing day-to-day operational challenges and making timely decisions to maintain service outcomes
• Ensuring compliance with company procedures, Chain of Responsibility obligations and WHS requirements
• Conducting safety conversations, toolbox talks and operational briefings with team members
• Working collaboratively with customers, drivers and internal stakeholders to resolve service issues and deliver positive outcomes
• Driving a culture of accountability, teamwork, continuous improvement and customer focus

What you'll bring

• Demonstrated leadership or supervisory experience within a transport, freight, logistics or distribution environment
• Strong understanding of pick-up and delivery operations and the challenges of managing time-critical freight movements
• Experience leading operational teams including drivers, forklift operators, freight handlers or warehouse employees
• Sound knowledge of Chain of Responsibility, workplace health and safety requirements and operational compliance obligations
• Ability to coordinate labour, fleet and equipment resources to meet daily service requirements
• Proven ability to manage competing priorities and make effective operational decisions in a fast-paced environment
• Strong communication and stakeholder management skills, with the ability to build positive working relationships across operational teams
• Experience monitoring operational performance, service levels and productivity KPIs
• Strong problem-solving skills with the ability to identify and implement practical operational improvements
• Sound computer skills, including Microsoft Office and operational reporting systems
• Experience within a parcel, general freight or transport network operation
• Exposure to fleet scheduling, route planning or transport coordination activities
• Qualifications in Logistics, Supply Chain, Transport or a related discipline

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.