AM Operations Supervisor

Global Express; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Upskilling & mentoring

Flexible work from home

Parental leave

Peer recognition

Job summary

Global Express in Melbourne is seeking an Operations Supervisor to own end-to-end delivery, champion safety, and lead a high-performing team across designated areas. This leadership role impacts safety, performance and people, with accountability for SOP adherence and continuous improvement.

You will drive daily/weekly KPIs, push for better ways of working, resolve delivery issues with urgency, and ensure an excellent customer experience, while mentoring staff and building strong relationships

Qualifications

• Leading safety culture and SOP adherence as baseline
• Building a high-performing, accountable team
• Driving operational performance through KPI review and improvements
• Ensuring customer-focused delivery across functions

Responsibilities

• Own safety leadership across designated areas; enforce SOPs
• Lead and hold the team to high standards; empower performance
• Drive daily/weekly KPIs; review and implement process improvements
• Collaborate across functions to resolve delivery issues and ensure customer satisfaction

Skills

Team leadership

Safety culture

KPI management

Customer focus

Problem solving

Communication

Decision making

Resilience

Job description

Are you a driven leader who thrives in a fast-paced operational environment? We are looking for an Operations Supervisor who takes ownership, leads with purpose, and makes things happen.

This is not just a supervisory role it is a leadership position where your decisions directly impact safety, performance, and the people around you. You will be responsible for the full spectrum of operational delivery across your designated areas, setting the standard for how great work gets done.

What You Will Own

• Safety Leadership - Safety First, Every TimeYou will champion a culture where safety is non-negotiable. Ensuring every team member adheres to Standard Operating Procedures and safety standards is your baseline - not your ceiling.
• Team Leadership and Accountability You set the tone. You lead by example, establish clear expectations, and hold your team to account. You build an environment where high standards are the norm and people are empowered to perform at their best.
• Operational Performance You drive results. Daily and weekly KPIs are not just numbers - they are your scorecard. You review, improve, and push for better ways of working, identifying process improvements and mobilising the right support to get there.
• Customer Focus - Always Every decision you make has a customer at the end of it. You collaborate across functions, resolve delivery issues with urgency, and ensure the customer experience is never an afterthought.

What You Will Bring

You are a confident, self-motivated, and energetic leader who knows how to stay calm under pressure and bring out the best in the people around you. You communicate with clarity, build trust quickly, and never stop looking for a better way.

You will stand out if you have:

• Strong written and verbal communication skills that cut through complexity
• A proven ability to prioritise, plan, and deliver results through your team
• An unwavering commitment to customer satisfaction - internal and external
• A track record of building strong relationships at all levels of an organisation
• A hands-on, lateral-thinking mindset that turns problems into solutions
• The resilience and autonomy to operate effectively without constant direction
• Sharp problem-solving instincts with a clear bias toward action and solutions

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.