Freight Allocator

Team Global Express; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & mentoring

Employee perks & discounts

Parental leave

Peer recognition awards

Job summary

Team Global Express is seeking a Freight Allocator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. You will coordinate urgent freight movements across Same Day and Premium Services, working with customers, drivers, subcontractors and internal teams to ensure on-time delivery with exceptional service.

In this fast-paced role you will manage bookings, allocate tasks, monitor delivery performance and communicate updates to customers, while maintaining

Qualifications

• Experience in transport, logistics, courier, freight forwarding or fast-paced operations (preferred).
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded.
• Strong customer service and stakeholder management skills.
• Excellent communication with the ability to build relationships at all levels.
• Strong problem-solving and decision-making under pressure.
• High attention to detail and organisational skills.
• Ability to manage multiple priorities in a time-sensitive environment.
• Proficiency using Microsoft Office and operational systems.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and teams to provide timely updates.
• Manage disruptions, delays and service issues with effective solutions.
• Prepare quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email professionally and promptly.
• Handle inbound customer enquiries through dedicated phone queues and ensure resolution.
• Conduct outbound calls to customers, drivers and internal stakeholders to coordinate movements.
• Manage emails and service requests in Salesforce, ensuring cases are actioned and resolved on time.
• Ensure Proof of Delivery and documentation is completed accurately.
• Collaborate with branches, account managers and operations to deliver outcomes.
• Maintain records within internal systems and platforms.
• Follow procedures and promote safety and compliance.

Skills

Transport knowledge

Customer service

Communication

Problem solving

Organisation

Multitasking

MS Office

Salesforce

Tools

Salesforce

MS Office

Job description

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

About the Role

Team Global Express is seeking aFreight Allocator / Same Day Consultantto join our Melbourne Airport team in a permanent full-timerole. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.

Key Responsibilities

• Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.
• Coordinate Same Day and Premium Services freight movements from booking through to delivery
• Allocate and coordinate jobs with drivers, subcontractors and service providers
• Monitor freight movements and proactively manage delivery performance throughout the day
• Track consignments and ensure service commitments are achieved
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
• Manage operational disruptions, delays and service issues while identifying effective solutions
• Prepare customer quotes and process bookings accurately and efficiently
• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
• Ensure Proof of Delivery and operational documentation is completed accurately
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
• Maintain accurate records within internal systems and operational platforms
• Follow company procedures and promote a strong commitment to safety and compliance

What You’ll Bring

• Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
• Strong customer service and stakeholder management skills
• Excellent communication skills with the ability to build relationships across all levels
• Strong problem-solving skills and the ability to make decisions under pressure
• High attention to detail and excellent organisational skills
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency using Microsoft Office and operational systems
• A proactive, team-focused approach with a commitment to delivering exceptional service

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.