Freight Coordinator

Global Express; City of Melbourne; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Upskilling & mentoring

Employee perks & discounts

Flexible work from home

Parental leave policy

Peer recognition awards

Job summary

Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This fast-paced position coordinates urgent freight movements across Same Day and Premium Services, engaging customers, drivers, subcontractors and internal teams to ensure on-time delivery and excellent service.

Responsibilities include booking to delivery, tracking consignments, handling inquiries via phone and email, and using Salesforce for case management.

Qualifications

• Experience in transport, logistics, courier, or fast-paced operations.
• Experience coordinating deliveries, dispatch or scheduling.
• Strong customer service and stakeholder management.
• Excellent communication across all levels.
• Strong problem-solving under pressure.
• High attention to detail and organisational skills.
• Ability to manage multiple priorities.
• Proficient in Microsoft Office and operational systems.
• Proactive, team-oriented with a service focus.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and teams to provide updates.
• Handle disruptions and issues with effective solutions.
• Prepare customer quotes and process bookings accurately.
• Respond to customer enquiries via phone and email.
• Manage inbound customer enquiries and phone queues with prompt resolutions.
• Conduct outbound calls to coordinate movements and updates.
• Manage emails in Salesforce and ensure cases are resolved.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Attention to detail

Multitasking

Microsoft Office

Operational systems

Team orientation

Tools

Salesforce

Job description

Team Global Express is seeking aFreight Coordinator / Same Day Consultantto join our Melbourne Airport team in apermanent full-timerole. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.

Key Responsibilities

• Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.
• Coordinate Same Day and Premium Services freight movements from booking through to delivery
• Allocate and coordinate jobs with drivers, subcontractors and service providers
• Monitor freight movements and proactively manage delivery performance throughout the day
• Track consignments and ensure service commitments are achieved
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
• Manage operational disruptions, delays and service issues while identifying effective solutions
• Prepare customer quotes and process bookings accurately and efficiently
• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
• Ensure Proof of Delivery and operational documentation is completed accurately
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
• Maintain accurate records within internal systems and operational platforms
• Follow company procedures and promote a strong commitment to safety and compliance

What You’ll Bring

• Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
• Strong customer service and stakeholder management skills
• Excellent communication skills with the ability to build relationships across all levels
• Strong problem-solving skills and the ability to make decisions under pressure
• High attention to detail and excellent organisational skills
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency using Microsoft Office and operational systems
• A proactive, team-focused approach with a commitment to delivering exceptional service

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.