Operations & Sales Administrator

Tailored Beverage Company; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

We Are Tailored is a Melbourne drinks business based in Epping, developing and manufacturing cocktails, spirits and non-alcoholic beverages. From our facility, we work with leading drinks brands to bring exciting products to life.

This full-time role at our Epping facility focuses on operations administration alongside support for our sales team, with a busy, varied day and opportunities to own processes and drive improvements.

Qualifications

• Experience in administration, operations support, sales administration or order processing.
• Excellent attention to detail and strong organisation skills.
• The ability to prioritise a busy workload and adapt when plans change.
• Friendly, confident communication with customers, suppliers and colleagues.
• Initiative, practical problem-solving skills and reliable follow-through.
• Confidence using Excel, Google Workspace and different business systems.

Responsibilities

• Processing customer orders, checking details and following them through to dispatch.
• Coordinating customer transport bookings and delivery follow-ups with our Warehouse Manager, logistics partners and couriers.
• Helping resolve delivery delays, missing stock, returns and order queries.
• Managing Shopify order administration, customer support and inventory updates.
• Maintaining customer portals, product records and approved pricing information.
• Supporting new product launches through artwork coordination, barcode setup and product registrations.
• Keeping tender documents, outstanding information and submission deadlines organised.
• Supporting the sales team with meeting coordination, action follow-ups, promotions and reporting.
• Spotting opportunities to make our systems and processes work better.

Skills

Attention to detail

Organisation

Customer communication

Time management

Proactive problem-solving

Education

Experience in administration or related field

Tools

Excel

Google Workspace

Xero

Shopify

Monday.com

Unleashed

Job description

Administration is your bread and butter? We want to meet you.

We’re looking for an admin gun who loves keeping things organised, getting the details right and making things happen. Someone who brings positive energy, enjoys a busy day and gets satisfaction from ticking things off properly.

At We Are Tailored, there’s always something happening — customer orders, new products, retail launches and plenty in between. We need a great administrator to help keep it all moving.

About us

We Are Tailored is a Melbourne drinks business developing and manufacturing cocktails, spirits and non-alcoholic beverages. From our Epping facility, we work with some of Australia’s leading drinks brands, retailers and hospitality businesses to bring exciting products to life.

We’re a hands-on team with big ideas, plenty of energy and a shared commitment to getting things done.

About the role

This full-time role is based at our Epping facility, with a primary focus on operations administration alongside support for our sales team.

You’ll help keep orders progressing, customers informed, product information accurate and deadlines on track. It’s busy and varied, with plenty of opportunity to take ownership and see the impact of your work.

Your day-to-day will include:

• Processing customer orders, checking details and following them through to dispatch.
• Coordinating customer transport bookings and delivery follow-ups with our Warehouse Manager, logistics partners and couriers.
• Helping resolve delivery delays, missing stock, returns and order queries.
• Managing Shopify order administration, customer support and inventory updates.
• Maintaining customer portals, product records and approved pricing information.
• Supporting new product launches through artwork coordination, barcode setup and product registrations.
• Keeping tender documents, outstanding information and submission deadlines organised.
• Supporting the sales team with meeting coordination, action follow-ups, promotions and reporting.
• Spotting opportunities to make our systems and processes work better.

About you

You’re someone who enjoys the admin itself. Accurate records, clear processes and completed follow-ups matter to you, and you take pride in keeping things running smoothly.

You’ll bring:

• Experience in administration, operations support, sales administration or order processing.
• Excellent attention to detail and strong organisation skills.
• The ability to prioritise a busy workload and adapt when plans change.
• Friendly, confident communication with customers, suppliers and colleagues.
• Initiative, practical problem-solving skills and reliable follow-through.
• Confidence using Excel, Google Workspace and different business systems.

Experience with Unleashed, Xero, Shopify, Monday.com or customer portals would be a bonus. A background in beverages, FMCG or wholesale is helpful, but strong administration skills and a positive approach are what we’re most interested in.

Why join us?

• A varied role across operations, sales and new products.
• A fun, energetic team where your contribution matters.
• The opportunity to take ownership and bring ideas to improve how we work.
• Exposure to exciting drinks products and leading Australian customers.
• The satisfaction of seeing your work help orders arrive, deadlines get met and launches come together.

If you love a productive day, enjoy working with people and want to put your administration skills to good use, we’d love to hear from you.